For most business managers, the relationship with IT can be summed up in a word: frustrating! Exploiting technology often requires sorting through convoluted processes, data, and systems only to, find requests mired in red tape and projects late and over budget. But here's something you probably don't know: those things you hate about IT? Your IT leaders hate them too. So stop complaining—and start collaborating with the people who can help fix the problems.
In 8 Things We Hate About IT, acclaimed IT expert Susan Cramm argues that business and IT leaders fail to understand the very different pressures their counterparts, face. Business leaders want technology to drive immediate results; IT leaders must do so while, promoting the long-term interests of the enterprise. To resolve this paradox you need to forge a new partnership by better understanding the needs and concerns of IT—and use that insight to get what you want in a way that works for everyone. In candid, practical terms, Cramm outlines what the new business/IT partnership should look like—with a payoff that will be well worth the effort.
|Publisher:||Harvard Business Review Press|
|Product dimensions:||5.40(w) x 8.20(h) x 0.80(d)|
About the Author
Susan Cramm is Founder and President of Valuedance and a recognized industry expert on information technology leadership. She has consulted to executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog “Have IT Your Way.”