9-1-1 in the 313: The View from the Cube of a Detroit 9-1-1 Operator

9-1-1 in the 313: The View from the Cube of a Detroit 9-1-1 Operator

by Phillip J. Hale

NOOK Book(eBook)

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Overview

A veteran Detroit 9-1-1 operator with over 25 years experience answers the question, “What is it like to answer 9-1-1 calls?” The book describes the job description, work environment, how operators interact with callers, and detailed accounts of actual calls. Presented in a witty, sometimes darkly humorous way that will give the reader a front-row seat to a world that has always been a phone call away until now. Informative, and includes some graphic call descriptions.


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Product Details

ISBN-13: 9781300591641
Publisher: Lulu.com
Publication date: 01/14/2013
Sold by: LULU PRESS
Format: NOOK Book
File size: 104 KB

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