A Career in Customer Service and Tech Support

A Career in Customer Service and Tech Support

by Jeff Mapua

Hardcover

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Product Details

ISBN-13: 9781477778869
Publisher: Rosen Publishing Group, Incorporated, The
Publication date: 01/01/2015
Series: Essential Careers Series
Pages: 80
Product dimensions: 6.50(w) x 9.10(h) x 0.40(d)
Age Range: 13 - 16 Years

Table of Contents

Introduction 4

Chapter 1 The Business of Customer Service and Technical Support 7

Chapter 2 Starting Out 18

Chapter 3 A Major Decision 27

Chapter 4 Looking For Work 38

Chapter 5 Getting Hired 47

Chapter 6 Making a Career of It 59

Glossary 67

For More Information 69

For Further Reading 72

Bibliography 74

Index 77

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