A+ Certification

A+ Certification

Multimedia(VHS - NTSC - PACKAGE)

$129.99

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Overview

A+ Certification by Jeremy Moulton, Moulton Company Staff

A+ Certification is easy, hands-on, visual, accurate, affordable, and fun. It's all the help you'll need to ace your A+ exam--fast!

Product Details

ISBN-13: 9780130861382
Publisher: Prentice Hall Professional Technical Reference
Publication date: 12/21/1999
Series: Interactive Video Course Series
Edition description: PACKAGE
Pages: 959
Product dimensions: 7.76(w) x 10.71(h) x 4.17(d)

Read an Excerpt

PREFACE:

Preface

This book is the work of the team at The Moulton Company. Without the writing of Jeremy Moulton and Phil Crouse and the help of Jason Moulton, Julie Labra, Melissa Clawson, Phil Lowry and Drew Thomason the book would not have been completed. Each played an important role.

As for the final book itself, Jeremy covered Windows 95 and NT, Phil Crouse covered customer service, Jason did Internet research, and Pete worked it all into a single book. Jeremy, Jason and Pete all have A+ Certifications. The basic materials were developed from the PC Troubleshooting course attended by thousands of PC administrators and technical support personnel and taught by the people working at Moulton, Minasi & Company in the 1980s. Pete's troubleshooting experiences and mistakes made back at the dawn of IBM PC time (1981) when he began selling and building PC's also contributed to the content. Jeremy started his PC experience with Apple II PCs, and Jason teaches a network server repair and maintenance class for Compaq.

The people at Prentice-Hall publishers including Mary Franz, Miles Williams, Jim Markham, Kathleen Caren, and others have made this process as painless as it can be. They are largely responsible for keeping and improving some of the tidbits of nerd humor found throughout the book.

We hope you enjoy this book and find it a useful reference even after you have achieved your A+ certification.

—Pete and Jeremy

Table of Contents

Prefacexix
1PC Components and Subsystems1
Hardware Components2
Software Components42
PC Boot Process50
2PC Installation and Upgrade57
PC Component Replacement Summary58
Removing and Adding FRUs60
Hardware Configuration Parameters83
I/O Cabling and Connectors90
Installing IDE/EIDE Fixed Disks and CD-ROMs107
Installing and Configuring SCSI Devices108
Installing Common Peripheral Devices114
Upgrading Your PC117
3Troubleshooting and Problem Resolution127
Determining the Source of Problems129
Troubleshooting PC Hardware130
Diagnosing Error Symptoms and Problems by Subsystem134
Troubleshooting Tools170
Troubleshooting Procedures and Practices176
4Maintenance and Safety Practices197
Preventive Maintenance Products and Procedures199
PC Power and Other PC Operating Environment Hazards215
Safety Procedures for High Voltage and Laser Equipment223
Hazardous Waste Disposal230
Electrostatic Discharge (ESD) Procedures232
5CPUs, RAM, and Main Logic Boards243
CPU Chips and Their Operating Characteristics244
Random Access Memory276
Main Logic Boards289
PC Bus Architectures301
CMOS Setup313
6Printers329
Printing Concepts, Components, and Operation330
Printer Connections and Configurations340
Resolving Common Printer Problems347
Printer Servicing and Preventative Maintenance355
7Laptop PCs363
Laptop Configurations and Components364
Common Laptop Problems384
8LANs and Communications395
LAN Concepts396
Internet Access441
Installing and Configuring Network Interface Cards445
Network Problem Manifestations453
9DOS Architecture461
DOS Functions462
DOS Components473
Key System Files476
10Windows 3.x Architecture497
Windows 3.x Functions498
Windows 3.x Components524
Key Windows 3.x System Files529
11Windows 95/98 Architecture571
Windows 3.x versus Windows 95/98571
Windows 95/98 Functions576
Windows 95/98 Components583
Windows 95/98 Key System Files592
12Disk Navigation Procedures and Management607
File System Basics608
DOS File Operations620
Windows File Operations623
Disk Management Procedures636
Disk Management Utilities644
13DOS and Memory Management663
Types of Memory664
Memory Conflicts and Their Resolution678
PC DOS Memory Setup696
14Software Installation, Configuration, and Upgrade713
Operating System Installation Procedures715
Software Upgrades754
Booting Procedures764
Loading and Adding Device Drivers782
Windows Configuration790
Launching Windows Applications797
15DOS and Windows Software Problem Diagnosis and Resolution803
Common Software Error Messages804
Resolving Frequent Software Problems819
DOS and Windows Utilities835
Viruses and Virus Protection854
16Windows Networking869
LAN Networking Functions870
LAN Types and Cards873
Configuring for Internet Access880
17Customer Satisfaction903
Communicating with the Customer904
Face-to-Face905
Understanding Customer Problem Descriptions907
Communicating at the Appropriate Technical Level909
Establishing Customer Rapport910
Professional Conduct911
Responding to and Closing Service Calls914
Handling Customer Complaints915
Empathy for Customer Problems916
18Y2K and Other PC Tales921
PCs and Y2K922
Other PC Tales928
Index939

Preface

PREFACE:

Preface

This book is the work of the team at The Moulton Company. Without the writing of Jeremy Moulton and Phil Crouse and the help of Jason Moulton, Julie Labra, Melissa Clawson, Phil Lowry and Drew Thomason the book would not have been completed. Each played an important role.

As for the final book itself, Jeremy covered Windows 95 and NT, Phil Crouse covered customer service, Jason did Internet research, and Pete worked it all into a single book. Jeremy, Jason and Pete all have A+ Certifications. The basic materials were developed from the PC Troubleshooting course attended by thousands of PC administrators and technical support personnel and taught by the people working at Moulton, Minasi & Company in the 1980s. Pete's troubleshooting experiences and mistakes made back at the dawn of IBM PC time (1981) when he began selling and building PC's also contributed to the content. Jeremy started his PC experience with Apple II PCs, and Jason teaches a network server repair and maintenance class for Compaq.

The people at Prentice-Hall publishers including Mary Franz, Miles Williams, Jim Markham, Kathleen Caren, and others have made this process as painless as it can be. They are largely responsible for keeping and improving some of the tidbits of nerd humor found throughout the book.

We hope you enjoy this book and find it a useful reference even after you have achieved your A+ certification.

—Pete and Jeremy

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