A+ Guide to Software / Edition 9 available in Hardcover
This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to Software, Ninth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-902 certification exam. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician.
About the Author
Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.
Table of Contents
1.Survey of Windows Features and Support Tools. 2. Installing Windows. 3. Maintaining Windows. 4. Optimizing Windows. 5. Supporting Customers and Troubleshooting Windows. 6. Troubleshooting Windows Startup. 7. Connecting to and Setting up a Network. 8. Supporting Mobile Operating Systems. 9. Windows Resources on a Network. 10. Security Strategies. 11. Virtualization, Linux, and Mac OS X. Appendix A: Safety Procedures and Environmental Concerns. Appendix B: Entry Points for Windows Startup Processes Appendix C: CompTIA A+ Acronyms.