A Long-Term Care Leader's Guide to High Performance: Doing Better Together

by Cathie Brady, David Farrell, Barbara Frank, Amy E. Elliot (Foreword by), Jody Hoffer Gittell (Foreword by)

Overview

“Essential reading for all current and future leaders in long-term care. The authors are outstanding in this field, and provide valuable insight.”
—Nicholas G. Castle, Ph.D., Professor, Department of Health Policy & Management, University of Pittsburgh
“A really good book for anyone who wants the ‘secret sauce’ that makes great nursing centers tick.”
—J. Mark Traylor, President & CEO, Traylor-Porter Healthcare
“This insightfully written book will inspire, empower, and teach leaders in long-term care the skills needed to build relationship-rich communities.”
—Kelly Papa, M.S.N., R.N., Corporate Director of Learning, Masonicare, and author of Effective Nurse Leadership: Transforming Long-Term Care
From the authors of the award-winning Meeting the Leadership Challenge in Long-Term Care, this book provides a blueprint for success in today’s performance-based healthcare system. It presents a tested approach to delivering optimal care to each resident using a proven, coordinated bundle of key practices that include:
• Leadership that brings out the best in staff
• A communication infrastructure to support teamwork throughout an organization
• A high-involvement performance improvement process that delivers quality person-centered care and prevents avoidable declines
This practical resource takes long-term care leaders through the critical steps to achieve staff stability, strengthen coordination of care, and maintain the highest practicable well-being for each resident. It demonstrates how engaging staff in continuous quality improvement produces consistently high-quality care. Whether care communities are excelling or struggling, leaders can benefit from these performance-improving practices. Filled with candid, impactful personal accounts about implementing quality improvement in nursing homes, A Long-Term Care Leader’s Guide reveals precisely how leaders and their staff can do better, together.
Downloadable, how-to guides include:
• Three Steps to Transforming the Medication Pass: Individualizing Care and Managing Workflow
• Rethinking the Use of Position-Change Alarms
• Eliminating Off-Label Use of Antipsychotics: A 10-Step Guide for Nursing Homes
• MUSIC & MEMORY℠: Implementation Steps to Maximize Benefits: A Nursing Home Leader’s Guide
• Communication Infrastructure Self-Assessment

Product Details

ISBN-13:	9781938870774
Publisher:	Health Professions Press
Publication date:	03/30/2018
Sold by:	Barnes & Noble
Format:	eBook
Pages:	368
File size:	3 MB
Age Range:	17 - 18 Years

About the Author

Cathie Brady, M.S., has more than 40 years’ experience providing services and advocating for the elderly in a variety of settings, including serving as Executive Director of the Department of Aging Services for the city of Bristol, Connecticut, and as Regional LTC Ombudsman for Eastern Connecticut. Cathie has an M.S. in Organizational Management from Eastern Connecticut State University. She is co-founder (with her co-author Barbara Frank) of B&F Consulting, where she co-produced a Webcast on management for the Centers for Medicare and Medicaid Services.

Table of Contents

Downloadable Resources ix

About the Authors xi

Acknowledgments xv

Foreword, X Marks the Spot: The Evidence Amy E. Elliot, Ph.D. xxi

Foreword Jody Hiffer Gittell, Ph.D. xxxi

A Note to Our Readers: In It Together xxxv

Introduction xlix

Shock and Awe David J. Farrell 1

Part 1 People 37

Chapter 1 High-Performance Leadership: The Business Mandate 39

Chapter 2 Staff Stability: Why and How 63

Chapter 3 High-Involvement Leadership: Why and How 119

Part II System 153

Chapter 4 Relationships Closest to the Resident Matter Most 157

Chapter 5 Quality Improvement Closest to the Resident 181

Chapter 6 Care Planning for the Highest Practicable Well-Being 201

Part III Processes 225

Chapter 7 Doing Better Together 229

Chapter 8 A Doing Better Together Story: Finger Foods 267

Index 295

Editorial Reviews

Reviewer: Crystal L Plank, RN, BSN, RAC-CTA, IP (University of Missouri)
Description: This book breaks down what it means to be a high-performance leader in the long-term care community, while emphasizing the importance of the role of the staff and how to get the staff to buy into vital elements. It also discusses the importance of relationships with the residents and includes a chapter on care planning and the role it plays in making the residents reach their highest practicable well-being.
Purpose: The purpose is to help practitioners realize the importance of what they do every day, stressing that what they do matters to residents every day. This book provides a roadmap for how to be a high-performing facility which, in turn, provides residents with high-quality care. It also emphasizes the importance of all staff working together. This book definitely meets the objectives and helps long-term care leaders prioritize what needs to be worked on in their facility to enhance the life of their residents.
Audience: Intended for practitioners in long-term care, the book specifically targets directors of nurses, assistance directors of nurses, and administrators. The chapter on staffing stability would be invaluable to staffing coordinators. The authors are well known in the field of long-term care.
Features: In addition to sharing the authors' personal experiences, the book discusses quality measures and what high performance leaders need to do to achieve positive outcomes and how to turn negative outcomes into positive ones. Graphs and charts throughout the book are helpful visual aids. As a visual person, I would have appreciated a bit more color or visual effects throughout the book. One really helpful feature is the ability to download the available resources.
Assessment: This is an excellent resource for bosses to become leaders and leaders to be highly effective in their facilities. It presents a realistic view of what can be done with the resources available. The authors share real-life experiences, which enables readers to apply these experiences to what may be happening in their own facility.

Doody's Review Service

This text is essential reading for all current and future leaders in long-term care. The authors are outstanding in this field, and provide valuable insight. The lessons learned from the text will undoubtedly improve resident care.

Reviews - Department of Health Policy and Management Graduate School of Public Health

The hardest thing to do in healthcare is to quantify how great healthcare centers achieve their greatness. Brady, Farrell, and Frank do an excellent job of breaking down these components chapter by chapter. A really good book for anyone who wants the ‘secret sauce’ that makes great nursing centers tick.

Reviews - Traylor-Porter Healthcare

This insightfully written book will inspire, empower, and teach leaders in long-term care the skills needed to build relationship-rich communities.

Reviews - Masonicare