A Practical Guide to Airline Customer Service

A Practical Guide to Airline Customer Service

by Colin C. Law

NOOK Book(eBook)


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A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. It is a useful guide for anyone seeking a successful and rewarding career in the airline industry.

Product Details

BN ID: 2940161356388
Publisher: Universal-Publishers, Inc.
Publication date: 05/30/2019
Sold by: Barnes & Noble
Format: NOOK Book
File size: 14 MB
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About the Author

Colin C. Law is Assistant Professor of Airline Business Management at Stamford International University, Thailand. Prior to joining academia, he has worked in the customer service, reservation and finance departments of a major international carrier for nearly a decade. This extensive experience in customer service and airline operations has enabled him to develop multiple airline courses for the tertiary education sector, and provide working professionals with useful insight into the airline industry. Colin is also the author of numerous textbooks on airline airport operations, and co-author of Introduction to Airline Ground Service.

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