The Accidental Library Manager

The Accidental Library Manager

by Rachel Singer Gordon

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Overview

Most librarians enter the field intending to focus on a particular specialty, but eventually need to take on certain supervisory or managerial responsibilities in order to move forward. In The Accidental Library Manager, author Rachel Singer Gordon provides support and background for new managers, aspiring managers, and those who find themselves in unexpected management roles. Gordon fills in the gaps left by brief and overly theoretical library school coursework, showing library managers how to be more effective in their positions and how to think about their work in terms of the goals of their larger institutions. Included are insights from working library managers at different levels and in various types of libraries, addressing a wide range of management issues and situations. Not to be missed: comments from library staff about the qualities they appreciate-and the styles and attitudes they find counterproductive-in their own bosses. This readable and reassuring guide is a must for any librarian who wishes to succeed in a management position.

Product Details

ISBN-13: 9781573878968
Publisher: Information Today, Inc.
Publication date: 09/19/2011
Series: The Accidental Library Series
Sold by: Barnes & Noble
Format: NOOK Book
File size: 1 MB

Table of Contents

Acknowledgmentsix
About the Web Pagexi
Introductionxiii
Chapter 1Becoming a Library Manager1
Library Skills and Managerial Challenges3
Sidebar: Rachel's Laws of Library Management4
Making That Transition5
What a Library Manager Does10
Women in Management11
Nonlibrarians as Library Managers13
Paraprofessional Managers13
Volunteer Managers14
Nonlibrarians (New to Libraries)15
Managing Yourself17
Charting a Management Path19
Sidebar: Some Suggested Sources for Reading on Management Issues24
Notes26
Recommended Reading27
Chapter 2Levels of Management29
Directors31
Sidebar: Interview with Meredith Goins32
Assistant Directors37
Department Heads37
Supervisors39
Co-Managers40
Sidebar: Interview with Valerie Viers40
One Person Library (OPL) Managers43
Sidebar: Interview with Judith Siess44
Project Managers51
Other Managers53
Differing Institutions54
Notes55
Recommended Reading55
Chapter 3Managing People: Personnel Issues57
Hiring60
Interviewing65
Coordinating and Scheduling68
Reviewing71
Promoting74
Reprimanding...and Firing75
Professional Development79
Core Competencies81
Training82
Mentoring86
Notes87
Recommended Reading88
Chapter 4Managing People: Managing Different Groups91
Diversity Issues93
Managing Across Generations95
Managing Diversity100
Managing Different Groups104
Managing Professionals104
Managing Paraprofessionals105
Managing Students, Volunteers, Temps, Contractors and Interns106
Managing Mixed Groups109
Managing Customers110
Notes111
Recommended Reading111
Chapter 5Managing People: Communication and Leadership113
Communication114
Technology120
Meetings121
Conflict Resolution125
Building Relationships127
Leadership128
Delegation129
Motivation131
Goal Setting136
Coaching137
Team Building and Collaboration138
Decision Making140
Notes142
Recommended Reading142
Chapter 6What Library Staff Want145
Potential Pitfalls146
Preferred Patterns156
Notes166
Recommended Reading166
Chapter 7Managing Facilities and Technology167
Systems Management168
Facilities and Collections Management170
Facilities Management171
Collection Management176
Outsourcing178
Notes180
Recommended Reading180
Chapter 8Managing Change183
Your Change Options184
Internal vs. External Changes185
Ongoing Change vs. Crisis Management186
Overcoming Resistance to Change187
Encouraging Innovation190
Technostress192
Strategic Planning194
Notes200
Recommended Reading200
Chapter 9Managing Money203
Accounting205
Budgeting207
Doing More With Less213
Getting More215
Fundraising216
Referenda217
Grants218
Donations220
Partnerships221
Fee for Service221
Making Your Case222
Statistics and Performance Measures224
Notes225
Recommended Reading226
Chapter 10Managing Upward and Outward229
Your Own Manager231
Your Peers234
Your Community235
Your Institution241
Library Boards242
Unions244
Politics246
Marketing, PR, and Advocacy249
The Press251
Networking252
Sidebar: Associations for Library Managers253
Notes255
Recommended Reading255
Chapter 11Theories of Management259
Management Theories and Principles261
Benevolent Neglect262
Chaos Theory (Complexity Theory)262
Contingency Theory263
Dimensional Theory of Behavior263
Diversity Equals Strength263
Emotional Intelligence264
FISH!264
Franklin-Covey (7 Habits of Highly Effective People)265
The Golden Rule265
Herzberg's Theory of Motivation266
Jazz Combo266
ISO 9000267
Lead by Example267
Learning Organizations268
Management by Objectives268
Management by Walking Around269
Maslow's Hierarchy of Needs269
McGregor's Theory of X and Y270
Myers-Briggs271
The Pareto Principle (80/20 Rule, Pareto's Law)271
Participatory Management273
The Peter Principle273
Ranganathan's Laws274
Reverse Hierarchy274
Risk Management275
Scientific Management275
Servant Leadership276
Six Sigma276
Strategic Management277
Systems Theory277
Team-Based Management (Teamwork)277
Total Quality Management (TQM)278
Classic Management Titles280
Notes285
Recommended Reading285
Chapter 12Philosophical, Legal, and Ethical Issues289
Privacy291
Business Ethics293
Intellectual Freedom and Censorship294
Copyright295
Personnel/Labor Law Issues297
Managing Legal Issues298
Setting Policies299
Notes300
Recommended Reading300
Chapter 13Where to Go from Here303
Defining Goals304
Sidebar: Selected Professional Development Opportunities305
Stepping Back307
Sidebar: Interview with Priscilla Shontz309
Staying Put313
Lateral Moves315
Moving Up315
Sidebar: Interview with Mary Pergander316
Changing Fields322
Going Solo322
Managing Stress and Burnout323
Notes328
Recommended Reading328
Conclusion331
Appendix ALibrary Management Surveys333
Appendix BWeb Sites339
About the Author345
Index347

What People are Saying About This

Julie Todaro

"This in-depth look at library management includes sound, practical advice from the author and from a variety of experts in diverse settings. One of the great strengths of the book is the broad coverage of the management of people, facilities, and budgets. Highly recommended for the first time or veteran manager."
Dr., Management Consultant, author of The Truth is Out There, and Dean, Library Services, Austin Community College

Gail Sweet

"Informative, thorough, and well documented. The text covers many of the situations you hope never to encounter (but inevitably do!) in a practical manner and with a nice touch of humor."
Director Burlington County (NJ) Library System

Pat Wagner

"A comprehensive, practical guide to the mysteries of management in the library workplace. Vital for both new and experienced library managers."
Principle Pattern Research, Inc.

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The Accidental Library Manager 4 out of 5 based on 0 ratings. 1 reviews.
librarykitty on LibraryThing More than 1 year ago
Hits the major points about library management. Practical information, not too theoretical. Easy to read. This book was used as the textbook for my management class and I would recommend using this as the textbook for any library management class.