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Finally … here is a management practices framework to help companies bring the power of information technology to transform their mainstream operations and services. Based on the nature of systems work, the book describes how four management practices support crucial initiatives to achieve growth, productivity, cost control, asset utilization, and customer satisfaction objectives. Sackman presents his Transformational Project Paradigm (TPP), an adaptable framework that can be used to guide and expand successful management practices currently used within a company. He describes the steps necessary to detail and customize the TPP to create a supportive context for achieving the promise of information technology. Senior staff will be reading and applying the wisdom of Achieving the Promise of Information Technology for the first two decades of the twenty-first century.
Ralph B. Sackman is a member of the PMI San Francisco Bay Area Chapter. During his 26 years at Levi Strauss & Co., he was systems analyst, project manager, and systems specialist.