This powerful decision-support tool is designed to help busy family practice and internal medicine offices handle a wide array of adult phone inquiries. It guides triagers through each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols.Adult Telephone Protocols includes over 100 proven protocols that cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound care.Time-saving, care-enhancing features include: - Highlighted triage assessment questions - Practical home care instructions - Call prioritization guide "Red flag" checklist for office support staff - Over-the-counter medication advice - Office resources checklistNew Updates include - Completely updated and revised for the first time in 6 years - 10 new protocols for a total of 115: Abdominal pain- Menstrual Cramps; Anaphylaxis; Ankle Pain; Back Injury; Chest Injury; Finger Pain; Influenza Exposure; Neck Injury; Urine- Blood In; Zika Virus Exposure - And more
|Publisher:||American Academy of Pediatrics|
|Product dimensions:||9.60(w) x 11.00(h) x 1.20(d)|
About the Author
David Thompson, MD, FACEP, has over 20 years of experience working in telehealth and clinical informatics. He has developed a comprehensive set of telephone triage protocols for adult and women’s health that are used in medical call centers and doctors’ offices in the United States, Canada, and internationally. These telephone triage protocols are available in electronic health records and triage software. He has authored or led clinical content development used in artificial-intelligence, symptom-checker, health-bot, consumer-engagement, and telemedicine applications. Dr. Thompson received a Bachelor of Science in engineering from the University of Illinois, where he subsequently earned his medical degree. He is board-certified in both internal medicine and emergency medicine, having completed a dual residency at Northwestern Memorial Hospital at Northwestern University. He is a Fellow in the American College of Emergency Physicians. Dr. Thompson is currently a part-time faculty attending in the Northwestern Memorial Hospital Emergency Department. Prior to working at Northwestern Memorial, Dr. Thompson worked in the MacNeal Hospital Emergency Department, where he served as medical director and chair of the Department of Emergency Medicine, and also provided medical direction over the medical call center. Dr. Thompson is founder and CEO of Health Navigator, LLC. He is the principal architect of the Health Navigator clinical vocabulary, natural-language processing engine, and decision-support tools. He is co-founder of Schmitt-Thompson Clinical Content, LLC. Dr. Thompson lectures in the areas of digital health, telephone triage, physician documentation, medical coding, and patient satisfaction.
Table of Contents
A Abdominal Pain - Female Abdominal Pain - Male Abdominal Pain - Menstrual Cramps Abdominal Pain - Upper Alcohol Abuse and Dependence Anaphylaxis Animal Bite Ankle and Foot Injury Ankle Pain Arm Pain Asthma Attack Athlete's FootB Back Injury Back Pain Bee Sting Breathing Difficulty BurnsC Cast Symptoms and Questions Chest Injury Chest Pain Cold Sores - Fever Blisters of Lip Common Cold Confusion - Delirium Constipation CoughD Dental Procedure Antibiotic Prophylaxis Depression Diabetes - High Blood Sugar Diabetes - Low Blood Sugar Diarrhea DizzinessE Ear - Swimmer's - Otitis Externa Ear Piercing Earache Elbow Injury Elbow Pain Eye - Chemical In Eye - Foreign Body Eye - Pus or Discharge Eye - Red Without Pus Eye InjuryF Fainting Fever Finger Injury Finger Pain Foot Pain FrostbiteH Hand and Wrist Injury Hand and Wrist Pain Hay Fever - Nasal Allergies Head Injury Headache Heart Rate and Heartbeat Questions Heat Exposure (Heat Exhaustion and H High Blood Pressure Hip Injury HivesI Immunization Reactions Influenza - Seasonal Influenza Exposure Influenza Follow-Up Call Insect BiteJ Jock ItchK Knee Injury Knee PainL Leg Pain Leg Swelling and Edema Lymph Nodes - SwollenM Menstrual Period - Missed or Late Mouth InjuryN Neck Injury Neck Pain or Stiffness Neurologic Deficit Nose Injury NosebleedP Penis and Scrotum Symptoms Poison Ivy - Oak - Sumac Poisoning Pubic Lice Puncture WoundR Rash - Widespread on Drugs - Drug Re Rash or Redness - Localized Rash or Redness - Widespread Rectal Bleeding Rectal SymptomsS Seizure Sexual Assault or Rape Shoulder Injury Sinus Pain and Congestion Skin Foreign Body Skin Injury Skin Lesion - Moles or Growths Sore Throat Spider Bite STD Exposure and Prevention Strep Throat Test Follow-Up Call Substance Abuse and Dependence Suicide Concerns Sunburn Suture or Staple QuestionsT Tick Bite Toe Injury Tooth Injury ToothacheU Urinalysis Results Follow-Up Call Urination Pain - Female Urination Pain - Male Urine - Blood InV Vaginal Bleeding - Abnormal Vaginal Discharge Vomiting Vulvar SymptomsW Weakness (Generalized) and Fatigue Wound InfectionZ Zika Virus Exposure Appendices