Adult Telephone Protocols: Office Version

Adult Telephone Protocols: Office Version

by David A. Thompson

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Overview

Adult Telephone Protocols: Office Version by David A. Thompson


This powerful decision-support tool is designed to help busy family practice and internal medicine offices handle a wide array of adult phone inquiries. It guides triagers through each call with the same step-by-step checklist organization and ease-of-use features as its companion resource, Pediatric Telephone Protocols.

Adult Telephone Protocols includes over 100 proven protocols that cover 95% of the most common adult complaints. Look here for triage guidelines ranging from everyday problems such as back pain, insect bites, and sunburn to more serious conditions such as breathing difficulty, seizures, and wound care.

Time-saving, care-enhancing features include:
- Highlighted triage assessment questions
- Practical home care instructions
- Call prioritization guide "Red flag" checklist for office support staff
- Over-the-counter medication advice
- Office resources checklist

New Updates include
- Completely updated and revised for the first time in 6 years
- 10 new protocols for a total of 115: Abdominal pain- Menstrual Cramps; Anaphylaxis; Ankle Pain; Back Injury; Chest Injury; Finger Pain;  Influenza Exposure; Neck Injury; Urine- Blood In; Zika Virus Exposure
- And more
 

Product Details

ISBN-13: 9781610021951
Publisher: American Academy of Pediatrics
Publication date: 09/01/2018
Pages: 578
Sales rank: 684,502
Product dimensions: 9.60(w) x 11.00(h) x 1.20(d)

About the Author


David Thompson, MD, FACEP, has over 20 years of experience working in telehealth and clinical informatics. He has developed a comprehensive set of telephone triage protocols for adult and women’s health that are used in medical call centers and doctors’ offices in the United States, Canada, and internationally. These telephone triage protocols are available in electronic health records and triage software. He has authored or led clinical content development used in artificial-intelligence, symptom-checker, health-bot, consumer-engagement, and telemedicine applications.

Dr. Thompson received a Bachelor of Science in engineering from the University of Illinois, where he subsequently earned his medical degree. He is board-certified in both internal medicine and emergency medicine, having completed a dual residency at Northwestern Memorial Hospital at Northwestern University. He is a Fellow in the American College of Emergency Physicians. Dr. Thompson is currently a part-time faculty attending in the Northwestern Memorial Hospital Emergency Department. Prior to working at Northwestern Memorial, Dr. Thompson worked in the MacNeal Hospital Emergency Department, where he served as medical director and chair of the Department of Emergency Medicine, and also provided medical direction over the medical call center.

Dr. Thompson is founder and CEO of Health Navigator, LLC. He is the principal architect of the Health Navigator clinical vocabulary, natural-language processing engine, and decision-support tools. He is co-founder of Schmitt-Thompson Clinical Content, LLC. Dr. Thompson lectures in the areas of digital health, telephone triage, physician documentation, medical coding, and patient satisfaction.
 

Table of Contents


A
Abdominal Pain - Female
Abdominal Pain - Male
Abdominal Pain - Menstrual Cramps
Abdominal Pain - Upper
Alcohol Abuse and Dependence
Anaphylaxis
Animal Bite
Ankle and Foot Injury
Ankle Pain
Arm Pain
Asthma Attack
Athlete's Foot
B
Back Injury
Back Pain
Bee Sting
Breathing Difficulty
Burns
C
Cast Symptoms and Questions
Chest Injury
Chest Pain
Cold Sores - Fever Blisters of Lip
Common Cold
Confusion - Delirium
Constipation
Cough
D
Dental Procedure Antibiotic Prophylaxis
Depression
Diabetes - High Blood Sugar
Diabetes - Low Blood Sugar
Diarrhea
Dizziness
E
Ear - Swimmer's - Otitis Externa
Ear Piercing
Earache
Elbow Injury
Elbow Pain
Eye - Chemical In
Eye - Foreign Body
Eye - Pus or Discharge
Eye - Red Without Pus
Eye Injury
F
Fainting
Fever
Finger Injury
Finger Pain
Foot Pain
Frostbite
H
Hand and Wrist Injury
Hand and Wrist Pain
Hay Fever - Nasal Allergies
Head Injury
Headache
Heart Rate and Heartbeat Questions
Heat Exposure (Heat Exhaustion and H
High Blood Pressure
Hip Injury
Hives
I
Immunization Reactions
Influenza - Seasonal
Influenza Exposure
Influenza Follow-Up Call
Insect Bite
J
Jock Itch
K
Knee Injury
Knee Pain
L
Leg Pain
Leg Swelling and Edema
Lymph Nodes - Swollen
M
Menstrual Period - Missed or Late
Mouth Injury
N
Neck Injury
Neck Pain or Stiffness
Neurologic Deficit
Nose Injury
Nosebleed
P
Penis and Scrotum Symptoms
Poison Ivy - Oak - Sumac
Poisoning
Pubic Lice
Puncture Wound
R
Rash - Widespread on Drugs - Drug Re
Rash or Redness - Localized
Rash or Redness - Widespread
Rectal Bleeding
Rectal Symptoms
S
Seizure
Sexual Assault or Rape
Shoulder Injury
Sinus Pain and Congestion
Skin Foreign Body
Skin Injury
Skin Lesion - Moles or Growths
Sore Throat
Spider Bite
STD Exposure and Prevention
Strep Throat Test Follow-Up Call
Substance Abuse and Dependence
Suicide Concerns
Sunburn
Suture or Staple Questions
T
Tick Bite
Toe Injury
Tooth Injury
Toothache
U
Urinalysis Results Follow-Up Call
Urination Pain - Female
Urination Pain - Male
Urine - Blood In
V
Vaginal Bleeding - Abnormal
Vaginal Discharge
Vomiting
Vulvar Symptoms
W
Weakness (Generalized) and Fatigue
Wound Infection
Z
Zika Virus Exposure

Appendices

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