ISBN-10:
0763764493
ISBN-13:
9780763764494
Pub. Date:
10/27/2009
Publisher:
Jones & Bartlett Learning
Advanced Performance Improvement In Health Care: Principles And Methods

Advanced Performance Improvement In Health Care: Principles And Methods

by Donald Lighter

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Product Details

ISBN-13: 9780763764494
Publisher: Jones & Bartlett Learning
Publication date: 10/27/2009
Edition description: 1E
Pages: 446
Sales rank: 490,828
Product dimensions: 6.90(w) x 8.90(h) x 1.00(d)

About the Author


Director, The Institute for Healthcare Quality Research and Education

Table of Contents


Chapter1 The Business Case for Quality
B Head Mandate for Improvement
B Head Value Proposition: How Does Quality Relate to Performance?
B Head How Do Organizations Measure the Value Proposition?
B Head Measurement Is the Key to Performance Incentives
B Head The Marketplace Wins in the End
B Head Discussion Questions
B Head References
B Head Additional Resources
B Head Appendix 1.1: CM S Physicians Quality Reporting Initiative ( PQRI) Measures
Chapter2 Teams in Healthcare Performance Improvement
B Head Teamwork Is Key for Improving Performance
B Head Choosing a Project
B Head Team Development
B Head Application of the Team Approach
B Head Steps in Creating Teams
B Head Team Selection
B Head Teamwork Tools
B Head Discussion Questions
B Head Reference
B Head Additional Resources

Chapter3 Process Tools
B Head All Work Consists of Processes
B Head What Is the Value Proposition?
B Head Process Analysis Toolkit
B Head Application of Improvement Tools
B Head Summary
B Head Discussion Questions
B Head Additional Resources

Chapter4 Medical Informatics and Information Resources for Quality Improvement
B Head What Is Medical Informatics and Why Is It Important?
B Head Types of Measurement Systems
B Head Microsystem Data
B Head Medical Record Systems
B Head Analysis Packages
B Head Summary
B Head Discussion Questions
B Head References
B Head Additional Resources
B Head Appendix 4.1: CAHPS Survey for Pediatric Primary Care
B Head Appendix 4.2: Sou rces for Benchmarking Data and Operational Definitions
B Head Appendix 4.3: Resource-Based Relative Value System

Chapter5 Essentials of Statistical Thinking and Analysis
B Head Art and Science of Statistical Thinking
B Head Statistical Process Control Puts Statistical Thinking Into Practice
B Head SPC Basics
B Head Control Chart: Shewhart's Genius
B Head Types of Control Charts
B Head Choosing and Using Continuous Variable Charts
B Head Limitations of SPC and "Bumps in the Road"
B Head Analysis Packages for SPC
B Head Approaches to Refining SPC Analyses
B Head Barriers to Implementation of SPC
B Head Advanced Statistical Tools
B Head Discussion Questions
B Head References
B Head Additional Reading

Chapter6 Approaches to Improvement - Standardization and Lean Process Management
B Head Standardization: Is It Really a "Four-Letter Word"?
B Head Principles of Lean Management
B Head Lean Improvement Cycle
B Head The Lean Toolbox
B Head Application of Standardization: Clinical Practice Guidelines
B Head Summary
B Head Discussion Questions
B Head References
B Head Additional Reading
B Head Lean Glossary and Concepts

Chapter7 Six Sigma - Principles and Applications in Health Care
B Head Six Sigma: Tool for Process Effectiveness
B Head History of Six Sigma
B Head Basics of Six Sigma: Statistical Background
B Head Six Sigma Metrics
B Head Six Sigma Improvement Model (SSIM)
B Head Voices of Six Sigma
B Head Gauge Repeatability and Reproducibility
B Head DMAIC: The Six Sigma Improvement Model
B Head Design For Six Sigma: Starting Right
B Head Discussion Questions
B Head Additional Resources
B Head References
B Head Six Sigma Glossary

Chapter8 Alignment and Integration of Performance Improvement Systems - the Malcolm Baldrige National Quality Award
B Head History and Background
B Head Baldrige Organizational Structure
B Head Baldrige Award Process
B Head Baldrige Core Values
B Head Baldrige Criteria: Basis for Evaluation
B Head Structure of a Baldrige Application
B Head Healthcare Recipients 2002-2008
B Head Conducting a Self-Assessment
B Head Summary
B Head Discussion Questions
B Head Reference
B Head Baldrige Award Glossary

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