The AMA Handbook of Business Documents: Guidelines and Sample Documents That Make Business Writing Easy

The AMA Handbook of Business Documents: Guidelines and Sample Documents That Make Business Writing Easy

by Kevin Wilson, Jennifer Wauson


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With practical, crystal-clear guidelines and dozens of sample documents, The AMA Handbook of Business Documents takes the guesswork and mediocrity out of all of your written communications. Organized as an instant-reference tool you can count on whenever you’re putting something in writing, this lifesaving resource will help you sell, buy, inform, report, announce, propose, hire, fire, remind, get paid, and do everything else that defines your work and propels your business and career toward their goals.

Inside you’ll find a wealth of sample documents and short, easy-to-apply guidelines for creating your own, including:

Abstracts * Letters of Application * Complaint Letters * Memos * Proposals * Inquiry Letters * Follow-up Letters * Collection Letters * Emails * Reference Letters * Progress and Activity Reports * Policies and Procedures * Lab Reports * Grant Proposals * Press Releases * Newsletters * Job Offer Letters * Warning Letters * Sales Letters * Training Manuals * Speeches and Oral Presentations * Product Specifications * Summaries * Surveys * and many, many more.

Product Details

ISBN-13: 9780814417690
Publisher: AMACOM
Publication date: 05/10/2011
Pages: 224
Sales rank: 591,295
Product dimensions: 7.30(w) x 9.20(h) x 0.80(d)
Age Range: 18 Years

About the Author

Kevin Wilson and Jennifer Wauson are Vice President and President, respectively, of Videologies, Inc., in Acworth, Georgia. The firm specializes in training and corporate communications. Mr. Wilson is also a writer, instructional designer, and training consultant. Ms. Wauson is a training consultant, project manager, video producer, and director.

Read an Excerpt


The AMA Handbook of Business Documents is a desktop job aid for all corporate communicators. This book is a collection of guidelines and samples for creating a wide variety of business documents.

In addition to being the authors of the Administrative Assistant’s and Secretary’s Handbook, and The AMA Handbook of Business Writing, we are also the founders of a corporate communications consulting business with over 25 years’experience working for many Fortune 500 companies such as IBM, AT&T, Sony, Chevron, Hewlett-Packard, and Cox Enterprises. In our work, we’ve developed hundreds of business documents including Web sites, brochures, reports, presentations, marketing plans, policy manuals, softwaretutorials,and trainingmaterials. InThe AMA Handbook of Business Documents we take the best of these corporate business writing guidelines and organize them in a way business writers will appreciate.

Readerscaneasilyfindinformationonaparticulardocumentandquicklyget backtotheirwritingproject.Thebookincludesguidelines,tips,andsamples of a wide variety of business documents, including annual reports, brochures, business letters, business plans, grant proposals, mission statements, newsletters, policies, press releases, proposals, résumés, surveys, speeches, training manuals, user guides, and white papers.

We believe The AMA Handbook of Business Documents is an essential desk reference for the following business writers:

■ Corporate communications writers and managers

■ Marketing writers and managers

■ Human resource administrators and managers

■ Sales representatives and managers

■ Training developers and managers

■ Technical writers

■ Grant writers

■ Public relations writers

■ Administrative assistants

Excerpted from THE AMA HANDBOOK OF BUSINESS DOCUMENTS by Kevin Wilson and Jennifer Wauson. Copyright © 2011 by Kevin Wilson and Jennifer Wauson. Published by AMACOM Books, a division of American Management Association, New York, NY. Used with permission. All rights reserved.

Table of Contents





Abstracts, 1

Acceptance Letter, 3

Acknowledgment Letter, 5

Adjustment Letter, 7

Announcement Letter, 9

Annual Report, 11

Application Letter, 18

Brochures, 20

Business Letter, 25

Business Letter Writing Style, 28

Business Letter Format, 28

Business Plan, 33

Collection Letter, 42

Commendation Letter, 44

Complaint Letter, 46

Cover Letters, 48

Directives, 50

Email, 52

Endorsement Letter, 54

Forms, 57

Fund-Raising Letter, 60

Grant Proposals, 62

Instructions, 70

Introductions, 72

Inquiry Letter, 74

Job Descriptions, 77

Job Offer Letter, 79

Meeting Agenda, 81

Meeting Minutes, 82

Corporate Minutes, 82

Corporate Resolutions, 83

Memorandum, 85

Mission Statements, 86 Newsletters, 87

Newsletter Articles, 90

Notices, 91

Permission Letter, 95

Policies, Rules, or Guidelines, 98

PowerPoint Presentations, 100

Planning a Presentation, 102

Press Releases, 105

Procedures, 107

Progress Reports, 110

Proposals, 114

Questionnaires and Surveys, 125

Reference Letters, 129

Refusal Letter, 131

Reports, 133

Memorandum Report, 133

Letter Report, 133

Short Report, 133

Formal Report, 134

Request Letters, 145

Research Report, 147

Resignation Letter, 150

Résumés, 152

Sales Letters, 156

Seasonal Correspondence, 160

Specifications, 162

Speeches and Oral Presentations, 166

Summaries, 172

Termination of Employment Letter, 176

Training Manual, 178

Trip Report, 192

User Guide, 193

Warning Letter, 200

Web Sites, 202

White Papers, 205

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