This text is written for the student of health services administration, and of related fields, seeking an in-depth and comprehensive introduction to the field. Taking an analytical approach, the book is divided into functional areas: a background and historical overview of the development of health services and ambulatory care in the U.S., the financial management of ambulatory care, the operational issues of running a practice, human resources management issues, planning and marketing the group and issues of policy and other institutional matters. Case studies are included to help illustrate key issues.
Table of ContentsTHE ENVIRONMENTAL CONTEXT FOR AMBULATORY CARE: An Overview of Health Care. The Legal and Organizational Environment. FINANCIAL MANAGEMENT IN AMBULATORY CARE: The Fundamentals of Financial Management. Financial Planning for Operations. Evaluating and Controlling Operations. Short-Term and Long-Term Financial Decision-Making. Physician Compensation Systems. OPERATIONS MANAGEMENT: Facilities Design and Operations. Communication Systems Within a Medical Practice. Management Support Systems. Management Information Systems. HUMAN RESOURCES MANAGEMENT: The Physician. The Administrator and the Medical Director. Managing the Employees. Managing the Patients: Patient Relations. PLANNING FOR AND MARKETING THE GROUP PRACTICE: Strategic Planning. Marketing in a Changing Environment. STRATEGIC MANAGEMENT ISSUES: Institutional Issues. Managed Care. Integrated Health Care Systems. Research in Service to Ambulatory Care Management.