An Attitude of Excellence: Get The Best From Yourself, Your Team, and Your Organization

An Attitude of Excellence: Get The Best From Yourself, Your Team, and Your Organization

by Dr. Willie Jolley


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Product Details

ISBN-13: 9781946885401
Publisher: BenBella Books, Inc.
Publication date: 10/16/2018
Pages: 280
Sales rank: 1,199,560
Product dimensions: 5.70(w) x 8.50(h) x 1.10(d)

About the Author

Dr. Willie Jolley is a world renowned speaker, singer, author, and media personality. In 2017, he was named “A Legend of the Speaking Industry.” In 2005, he was inducted into the prestigious Speaker Hall of Fame, and He is the speaker who was chosen to replace the legendary Zig Ziglar on the national Get Motivated tour, upon Zig’s passing. Back in 1999, he was named “One of the Outstanding Five Speakers in the World” and “Motivational / Inspirational Speaker of The Year” by the 175,000 members of Toastmasters International. Dr. Jolley is the host of the #1 Motivational Show in America on Sirius XM, daily radio preceding Steve Harvey on WHUR FM and host of a popular podcast on IHeart Radio. He is the author of several international bestselling books including It Only Takes A Minute To Change Your Life , A Setback Is A Setup For A Comeback , and Turn Setbacks Into Greenbacks. Many know him as the speaker who helped Ford Motors go from the brink of bankruptcy in 2006 to be able to reject a government bailout in 2009. He speaks globally for many Fortune 100 companies and also broadcasts globally on his new JolleyTV network.

Table of Contents



Introduction: The Will to Win—How the Best Rise Above the Rest

Part I The Five Secrets of Creating a Five-Star Culture of Excellence

Secret One: Implement Dynamic Leadership Development— Develop Leaders at Every Level of the Organization

Secret Two: See Change as an Ally— Don’t Just Go Through Change, Grow Through It

Secret Three: Creating a “Teamwork Makes the Dream Work” Culture— Think Like a Team, Work Like a Team, Win Like a Team

Secret Four: Amaze the Customer with “WOW!” Service— Not Good Customer Service But WOW Customer Service

Secret Five: Develop a Never-Ending Winner’s Attitude— Instill a Positive Attitude in Your Team

Are You Ready to Win?

Part II The Five Simple Steps for Your Personal Five-Star Success

Pursuing Your Personal Success

Step One: Wake Up and Dream!— Wake Up the Winner Within . . . So You Can Dream!

Step Two: Show Up!— Show Up with Your Stuff

Step Three: Stand Up!— Develop the Leader Within  

Step Four: Step Up!— Step Up to the Plate and Swing for the Fences  

Step Five: Think Up!— Make Up Your Mind to Win

Conclusion: You Are a Winner—And I Believe in You

About the Author

What People are Saying About This

From the Publisher

“Dr. Willie Jolley has written a powerful new book . . . Share this with every member of your team!”

—Alan Mulally, former CEO of Ford Motor Company and Boeing Commercial Airplanes

“My friend Dr. Willie Jolley has written a book that is going to blow your socks off! He is not only one of the most positive people on the planet, but helps you and your team to grow your positive thinking and positive attitude! Read this book, then re-read it, then share it with everyone you know . . . because everyone needs an attitude of excellence!”

—Wally Amos, founder of Famous Amos

“When I thought about a way to inspire my organization, I looked at a number of business books and a number of personal development books . . . but then I got hold of An Attitude of Excellence , which was both in one book! And the response by my team has been incredible!”

—Eric Cevis, senior vice president and group president of Verizon Partner Solutions

“If you are in the hospitality industry, or any industry where you serve customers, this should be required reading for people at all levels of your organization. Dr. Willie Jolley is a master storyteller who is able to use words to captivate readers and motivate them to improve their performance and productivity. The anecdotes and ideas found in An Attitude of Excellence will inspire your team to wow and serve your customers with a positive attitude and commitment to excellence each and every day!”

Doug Ridge, area general manager at the Gaylord National Resort and Convention Center

“The concept of an attitude of excellence is essential to ensure positive forward movement in business and life. I have bought boxes of the book and I have given this book to team members, new hires, and also to my son along with his high school friends! This book works!”

—Gail Smith-Howard, general manager at Hyatt Regency Washington

“What an incredible book! I have used An Attitude of Excellence with three different organizations that I have led . . . Swing for the fences, expect to win, fail fast, and believe that you can win by a wide margin. The oxygen is very thin at this level of success but Willie Jolley’s principles will help you enjoy the sweetness at the top of the mountain. Enjoy and get ready to shake and bake!”

—Tom Raponi, former vice president of GM Cox Media, KTVU/KICU/WFXT

“Our sales team really enjoys the extra inspiration Willie Jolley’s book provides in helping us to stay focused and never lose sight of our goals and mission. This book has impact! It helps us to remember the basics and run the play, and play to win!”

—Nancy Terry, senior vice president of US Fitness

“I read An Attitude of Excellence and it was so impactful that I have been sharing with my team members in both our locations in Maryland and Georgia. This is the book that I have been praying for to help us grow our church. It inspires, informs, and motivates our people to excellence! I was so filled up by the wisdom in the book that I shared it with the people in my church. The result was that we saw an immediate positive response after people read the book! I highly recommend this book! It will change you, your people, and your organization!”

—Deron Cloud, lead pastor at the Soul Factory Church

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