ISBN-10:
1576753417
ISBN-13:
9781576753415
Pub. Date:
02/28/2007
Publisher:
Berrett-Koehler Publishers
Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise / Edition 2

Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise / Edition 2

by Richard A. Swanson

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Product Details

ISBN-13: 9781576753415
Publisher: Berrett-Koehler Publishers
Publication date: 02/28/2007
Series: A Publication in the Berrett-Koehler Organizational Performance Series
Edition description: Second Edition
Pages: 317
Sales rank: 736,254
Product dimensions: 6.00(w) x 9.00(h) x 0.79(d)

About the Author

Richard A. Swanson is Distinguished Research Professor of Human Resource Development and the Sam Lindsey Chair in the College of Business and Technology at The University of Texas at Tyler. He is also a University of Minnesota professor emeritus. Swanson is an internationally recognized authority on performance improvement and organizational change, human resource development, and results assessment. His re- cent work has focused on theory building research.
Swanson has consulted with major corporations throughout the United States, Canada, Mexico, Europe, and Africa. He has authored more than 240 publications on human resource development and per- formance improvement. He served as president of the Academy of Human Resource Development and was the founding editor of two scholarly journals, Human Resource Development Quarterly and Ad- vances in Developing Human Resources.
Swanson’s most recent book is Research in Organizations (2005), winner of the Book-of-the-Year Award from the Academy of Human Resource Development. Other recent books include The Adult Learner (2005), Foundations of Human Resource Development (2001), Assess- ing the Financial Benefits of Human Resource Development (2001), and Results: How to Assess Performance, Learning, and Perceptions in Organizations (1999). Swanson was inducted into the International Adult and Continuing Education Hall of Fame (2001), received the Distinguished Alumni Award from the University of Illinois (2003), and was inducted into the Human Resource Development Scholar Hall of Fame (2004). The Richard A. Swanson Lectureship was established at the University of Minnesota in 2006.

Table of Contents

Preface

PART ONE Analysis: The Key to Improving Performance
1. Linking Improvement Programs to Important Organizational Goals
2. Theoretical Foundation of Performance Improvement
3. Case Study of Analysis for Performance Improvement

PART TWO Diagnosing Organizational Performance
4. Concepts for Diagnosing Performance
5. The Performance Diagnosis Process
6. Constructing a Performance Improvement Proposal
7. Documenting and Improving Work Processes
8. Data Collection Methods

PART THREE Documenting Workplace Expertise
9. The Nature of Workplace Expertise
10. Documenting Job Descriptions
11. Developing Task Inventories
12. Documenting Process-Reference Tasks
13. Detailing Procedural Tasks
14. Detailing Systems Tasks
15. Detailing Knowledge Tasks

PART FOUR Managing Analysis Work to Improve Performance
16. Organizing and Prioritizing Analysis Work for Maximum Performance Impact
17. From Analysis to Performance Improvement
Appendix
References
Index
About the Author

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