Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers

Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers

by Robert Spector

Paperback

$20.95
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Product Details

ISBN-13: 9780738208039
Publisher: Basic Books
Publication date: 12/17/2002
Pages: 304
Product dimensions: 5.82(w) x 7.82(h) x 0.84(d)

About the Author

Robert Spector is a recognized authority on customer service. A highly sought-after speaker and writer, he is the author of the national best sellers The Nordstrom Way and Amazon.com-Get Big Fast. A frequent contributor to the Wall Street Journal, the New York Times, USA Today, and NASDAQ Magazine, he lives in Seattle. Visit www.robertspector.com.

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