Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers

Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers

by Robert Spector

Paperback(Revised ed.)

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Overview

In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve.Packed with practical advice and colorful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.

Product Details

ISBN-13: 9780738208039
Publisher: Basic Books
Publication date: 12/17/2002
Edition description: Revised ed.
Pages: 304
Product dimensions: 5.82(w) x 7.82(h) x 0.84(d)

About the Author

Robert Spector is a recognized authority on customer service. A highly sought-after speaker and writer, he is the author of the national best sellers The Nordstrom Way and Amazon.com-Get Big Fast. A frequent contributor to the Wall Street Journal, the New York Times, USA Today, and NASDAQ Magazine, he lives in Seattle. Visit www.robertspector.com.

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