Art of the Apology: How, When, and Why to Give and Accept Apologies

Art of the Apology: How, When, and Why to Give and Accept Apologies

by Lauren M. Bloom,

Hardcover

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Product Details

ISBN-13: 9781937075002
Publisher: Fine & Kahn
Publication date: 01/15/2014
Pages: 224
Product dimensions: 5.50(w) x 8.30(h) x 0.90(d)

About the Author

Lauren M. Bloom, J.D., is an internationally recognized expert on professional ethics and personal integrity. She has appeared on MSNBC, ESPN, the Today show, and Fox News and as a keynote speaker across North America and Europe. Lauren has devoted her career to helping business professionals earn and maintain the trust of their clients, customers, colleagues, and associates. An attorney and a newly ordained interfaith minister, she lives in Springfield, Virginia.

 

Table of Contents

Introduction
How to Use This Book
 
Part One: Before the Apology
 
Chapter 1: Why Apologize at All?
Chapter 2: Think Before You Speak
Chapter 3: The Six Essential Elements of an Effective Apology
Chapter 4: Timing Your Apology
Chapter 5: Choosing the Medium for Your Apology
 
Part Two: The Apology
 
Chapter 6: Apologies in the Workplace
Chapter 7: Apologizing in Business (and Why Your Lawyer May Object!)
Chapter 8: Apologizing to Loved Ones
Chapter 9: Apologizing to Casual Contacts
Chapter 10: Public Apologies
Chapter 11: How to Ask for an Apology
Chapter 12: How to Accept an Apology
 
Part Three: Problem Apologies
 
Chapter 13: Apologizing for a Serious Transgression
Chapter 14: Apologizing under Difficult Circumstances
Chapter 15: The Thirteen Most Common Ways to Botch an Apology
 
Part Four: After the Apology
 
Chapter 16: After You Apologize
Chapter 17: Forgiving Yourself
Chapter 18: Learning from Your Apologies
Chapter 19: Creating an Apology-Friendly Workplace
Chapter 20: Working to Build an Apology-Friendly World
 
Acknowledgments

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