Artifacts in organizations are ubiquitous but often overlooked. The chapters in this book illustrate that artifacts are everywhere in organizational life. They prevail in how offices are decorated, language is used, business cards are designed, and office cartoons are displayed. In addition, artifacts can be seen in the name of an organization and its employees, products, buildings, processes, and contracts, and they represent people, organizations, and professions.
Artifacts and Organizations suggests that artifacts are neither superficial nor pertinent only to organizational culture. They are relevant to a rich and diverse set of organizational processes within and across multiple levels of analysis. Artifacts are shown to be integral to identity, sense-giving and sense-making processes, interpretation and negotiation, legitimacy, and branding. The book seeks to communicate that artifacts are often much more than what is currently recognized in organizational research. The four sections of this edited volume address various aspects of what is known about and known through artifacts. Together, the full set of chapters challenge the field to move beyond a narrow conceptualization and understanding of artifacts in organizations.
This book leads students to embrace the full complexity and richness of artifacts. In addition, the text seeks to inspire those who focus on artifacts as symbols to delve deeper into the complexities of artifacts-in-use, for individuals, organizations, and institutions.
Table of Contents
Contents: J.P. Walsh, A.P. Brief, Series Foreword. Preface. A. Rafaeli, M.G. Pratt, Introduction: Artifacts and Organizations: More Than the Tip of the Cultural Iceberg. Part I: Knowing Artifacts. I. Vilnai-Yavetz, A. Rafaeli, Managing Artifacts to Avoid Artifact Myopia. A. Strati, Organizational Artifacts and the Aesthetic Approach. D. Yanow, Studying Physical Artifacts: An Interpretive Approach. K. Elsbach, Perceptual Biases and Misinterpretation of Artifacts. Part II: Artifacts and Knowledge. N. Anand, Cartoon Displays as Autoproduction of Organizational Culture. P. Carlile, Artifacts and Knowledge Negotiation Across Domains. A. Cunliffe, J. Shotter, Linguistic Artifacts in Organizing and Managing. Part III: Artifacts, Brands, and Identity. M. Schultz, M.J. Hatch, F. Cicolla, Brand Life in Symbols and Artifacts: The LEGO Company. C.V. Harquail, Employees as Animate Artifacts: Wearing the Brand. Y. Baruch, On Logos and Business Cards: The Case of UK Universities. R. Cappetta, D. Gioia, Fine Fashion: Using Symbolic Artifacts, Sensemaking, and Sensegiving to Construct Identity and Image. Part IV: Artifacts and Legitimacy. M.A. Glynn, C. Marquis, Fred's Bank: How Institutional Norms and Individual Preferences Legitimate Organizational Names. M. Fiol, E. O'Connor, Stuff Matters: Artifacts, Social Identity, and Legitimacy in the U.S. Medical Profession. W.N. Kaghan, M. Lounsbury, Artifacts, Articulation Work, and Institutional Residue. Part V: Toward Future Research. M.G. Pratt, A. Rafaeli, Artifacts and Organizations: Understanding Our "Object-ive" Reality.