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Assertiveness Skills For Professionals In Health Care
     

Assertiveness Skills For Professionals In Health Care

by Ed D. Wendy Leebov
 
This short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to demonstrate effective assertiveness in these important exchanges. Highlighting the advantages of assertiveness in contrast to aggressiveness or passivity, this book provides a variety of case situations, self-assessment exercises

Overview

This short, practical, easy-to-read book helps healthcare employees who interact with patients, physicians, other customers and coworkers to demonstrate effective assertiveness in these important exchanges. Highlighting the advantages of assertiveness in contrast to aggressiveness or passivity, this book provides a variety of case situations, self-assessment exercises and practice exercises for trying out and sharpening assertiveness skills. An excellent skill-builder for individual employees; also a great training tool for healthcare groups.

Product Details

ISBN-13:
9780595282777
Publisher:
iUniverse, Incorporated
Publication date:
06/15/2003
Pages:
56
Product dimensions:
0.12(w) x 8.25(h) x 11.00(d)

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