Online distance education continues to grow at a fast pace, even outpacing the overall growth of U.S. higher education. Demands for quality are coming from all shareholders involved. As if caught by surprise, a patchwork response to quality is often the typical organizational response. The result can be inconsistent and uncoordinated levels of value to those invested in online learning. This often promotes negative images of the educational experience and institution.Comprised of highly regarded experts in the field, this edited volume provides a comprehensive overview of quality assurance, a snapshot of current practices and proven recommendations for raising standards of quality in online education.Topics discussed include:* Improving practices for teaching online* Using educational analytics for quality assurance and improvement* Accessibility: An important dimension of quality assurance* Assuring quality in online course design* Assuring quality in learner support, academic resources, advising and counseling* The role and realities of accreditationThis text clearly answers the call for addressing quality from a broad, deep and coordinated understanding. It addresses the complexities of quality assurance in higher education and offers professionals top-shelf advice and support. *This text is also appropriate for students enrolled in Educational Technology and Higher Education Administration Masters and PhD programs
About the Author
Kay Shattuck is Director of Research at Quality Matters and Assistant Professor, Pennsylvania State University College of Education.
Table of Contents
Foreword – Michael Grahame MoorePrefacePart One: Overview and Implications of Practices and Processes for Assuring QualityChapter 1: Stakeholders of Quality Assurance in Online Education: Inputs and Outputs – Deborah Adair and Sebastián DíazChapter 2: Cost, Access, and Quality: Breaking the Iron Triangle Through Disruptive Technology-Based Innovations – Stella C. S. PortoChapter 3: The Sloan Consortium Pillars and Quality Scorecard – Janet C. Moore and Kaye SheltonChapter 4: K–12 Online Learning: Recommendations for Assuring Quality – Susan Patrick, Matthew Wicks, and Allison PowellChapter 5: Progress Toward Transparency and Quality Assurance – Cali Morrison, Karen Paulson, and Russell PoulinPart Two: Quality Assurance and Continuous Improvement at the Course Design and Teaching LevelsChapter 6: A Process to Improve Course Design: A Key Variable in Course Quality – Deborah AdairChapter 7: A Model for Determining the Effectiveness and Impact of Faculty Professional Development – Lawrence C. Ragan and Carol Anne McQuigganChapter 8: The Power of a Collaborative, Collegial Approach to Improving Online Teaching and Learning – Leonard Bogle, Scott Day, Daniel Matthews, and Karen SwanChapter 9: Engaging Online Faculty and Administrators in the Assessment Process – Jennifer Stephens-Helm, Karan Powell, and Julie AtwoodChapter 10: Disability and Accessibility: Proactive Strategies to Improve Quality – Barbara A. Frey and Lorna R. KearnsChapter 11: Assuring Quality for an Expanding Population of Culturally Diverse Students – Kay Shattuck, Jennifer A. Linder-VanBerschot, Janice Maloney High, Carrie Main, Li Wang, and David BlackPart Three: Processes for Assuring Quality at Resource and Program LevelsChapter 12: Ethics Matters: Assuring Quality at the Academic Program Level – Melody M. Thompson and Gary W. KuhneChapter 13: Academic Advising: A Link to a Quality Experience for Students – Heather L. ChakirisChapter 14: Learning Analytics: A Tool for Quality Assurance – Phil Ice, Melissa Layne, and Wallace BostonChapter 15: Using Principles of Knowledge Management for Educational Quality Assurance – Sebastián Díaz, Wallace Boston, Melissa Layne, and Phil IceChapter 16: An Adaptive Model for Calculating Contact Hours in Distance-Education Courses – Karan Powell, Jennifer Stephens-Helm, Melissa Layne, and Phil IceChapter 17: The Role and Realities of Accreditation: A Practical Guide for Programs and Institutions Preparing for an Accreditation Visit – Susan Biro, Christine Mullins, and Jean RunyonPart Four: Final ThoughtsChapter 18: Saying “Quality Assurance” When We Mean Something Else – Julie Porosky HamlinChapter 19: Bumblebees Can’t Fly! – John SenerChapter Reflection QuestionsContributorsIndex