At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

Paperback

$17.95

Product Details

ISBN-13: 9780471255420
Publisher: Wiley
Publication date: 11/28/1998
Pages: 288
Product dimensions: 6.02(w) x 9.06(h) x 0.75(d)

About the Author

HAL BECKER is a nationally known public speaker who is an expert in the field of sales and customer service. He is the author of Can I Have Five Minutes of Your Time?

Table of Contents

I Gotta Write This Book.

Getting Here and There.

Discount Heaven and Hell.

Gizmos and Glitches.

Room Service.

Retail Headaches.

Feed Me! Love Me!

This Is Services?

You Can Bank On It.

Death and Taxes.

The Finer Things of Life.

Almost Perfect.

Your Money's Worth: Ingredients of Great Customer Service.

Ten of the Best Companies.

The Future of Customers Service.

To Sum It All Up.

Customer Behavior Test.

About the Author.

Index.

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