Customer service woes that'll make you laugh out loud -and cringe in fear
Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten and what can be done to improve it. On the up side-the book features companies which are the best at meeting customers' needs and giving hassle-free help (rather than a lot of lip).
"Hal Becker has done it again. . . . a light-hearted approach to a serious issue facing all businesses today . . . how to serve and keep customers."-Ray Gross, Senior Vice President, ADT Security Services
"Hal Becker's new book is a classic about customer service. It has given me a lot to think about and a new motivation to always satisfy the customer."-Pat Williams, General Manager, Orlando Magic
"This is a great book for anyone whose livelihood depends on serving consumers or customers. Those who manage service environments would do well to require their employees to read these instructive stories. It's a fun way to do important training."-Joel Hyatt, Founder, Hyatt Legal Services
"Hal Becker's creative 'what should be done' approach makes the anecdotal stories a unique training book on customer service, one that is entertaining and educational."-Peter T. Gaugn, President & CEO, PIP Printing
|Product dimensions:||6.02(w) x 9.06(h) x 0.75(d)|
About the Author
HAL BECKER is a nationally known public speaker who is an expert in the field of sales and customer service. He is the author of Can I Have Five Minutes of Your Time?
Table of Contents
I Gotta Write This Book.
Getting Here and There.
Discount Heaven and Hell.
Gizmos and Glitches.
Feed Me! Love Me!
This Is Services?
You Can Bank On It.
Death and Taxes.
The Finer Things of Life.
Your Money's Worth: Ingredients of Great Customer Service.
Ten of the Best Companies.
The Future of Customers Service.
To Sum It All Up.
Customer Behavior Test.
About the Author.