Authentic Communication

Authentic Communication

by Sarah Colantonio, Kedren Crosby

Paperback

$20.00
Choose Expedited Shipping at checkout for delivery by Monday, December 13

Overview

Communication is the make or break factor in the workplace for leaders, teams and organizations. In the 2nd edition of their behavior-changing workbook, Work Wisdom delivers twenty concrete practices to help you and your team win with efficiency, creativity, psychological safety, and joy.


Related collections and offers

Product Details

ISBN-13: 9781716258640
Publisher: Lulu.com
Publication date: 01/19/2021
Pages: 130
Sales rank: 268,547
Product dimensions: 8.50(w) x 11.00(h) x 0.28(d)

About the Author

www.workwisdomllc.com

Table of Contents

LETTER TO YOU, THE READER 7
Introduction 9
Authentic Communication Assessment 14
DIMENSION 1: Mindful Communication 17
1. Parking Lot 21
2. Congruence 23
3. The Pause Practice 27
4. Mindful Listening 29
5. Authentic Self-Communication 37
DIMENSION 2: Emotionally Intelligent Communication 41
6. Check-ins, Check-outs 43
7. The Platinum Rule 47
8. Self-regulation 51
9. Richness of Mediums 53
10. Empathy 57
DIMENSION 3: Psychologically Safe Communication 61
11. Ground Rules 65
12. Rough Draft 69
13. The Speak-Now-or-Forever-Hold-Your-Peace Rule 73
14. Non-triangulation/Direct Negotiation 75
15. Appreciative Communication 83
DIMENSION 4: Collaborative Communication 87
16. Conversational Turn-taking 89
17. The Gap 95
18. Organizational Conversation 99
19. Know Your Conflict Style 105
20. Inspiring Action 117
Conclusion 123
bibliography 125
about the authors 127

Customer Reviews