Authentic Communication

Authentic Communication

by Sarah Colantonio, Kedren Crosby

Paperback

$20.00
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Overview

Communication is the make or break factor in the workplace for leaders, teams and organizations. In the 2nd edition of their behavior-changing workbook, Work Wisdom delivers twenty concrete practices to help you and your team win with efficiency, creativity, psychological safety, and joy.


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Product Details

ISBN-13: 9781716258640
Publisher: Lulu.com
Publication date: 01/19/2021
Pages: 130
Sales rank: 664,436
Product dimensions: 8.50(w) x 11.00(h) x 0.28(d)

About the Author

www.workwisdomllc.com

Table of Contents

LETTER TO YOU, THE READER 7
Introduction 9
Authentic Communication Assessment 14
DIMENSION 1: Mindful Communication 17
1. Parking Lot 21
2. Congruence 23
3. The Pause Practice 27
4. Mindful Listening 29
5. Authentic Self-Communication 37
DIMENSION 2: Emotionally Intelligent Communication 41
6. Check-ins, Check-outs 43
7. The Platinum Rule 47
8. Self-regulation 51
9. Richness of Mediums 53
10. Empathy 57
DIMENSION 3: Psychologically Safe Communication 61
11. Ground Rules 65
12. Rough Draft 69
13. The Speak-Now-or-Forever-Hold-Your-Peace Rule 73
14. Non-triangulation/Direct Negotiation 75
15. Appreciative Communication 83
DIMENSION 4: Collaborative Communication 87
16. Conversational Turn-taking 89
17. The Gap 95
18. Organizational Conversation 99
19. Know Your Conflict Style 105
20. Inspiring Action 117
Conclusion 123
bibliography 125
about the authors 127

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