Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition)

Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition)

Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition)

Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition)

eBookRevised and Updated Edition (Revised and Updated Edition)

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Overview

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

Product Details

ISBN-13: 9781423140146
Publisher: Disney Press
Publication date: 12/16/2011
Series: The Disney Institute Leadership Series
Sold by: DISNEY PUBLISHING WORLDWIDE -EBKS
Format: eBook
Sales rank: 195,583
File size: 1 MB

About the Author

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.

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