Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively / Edition 1

Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively / Edition 1

ISBN-10:
0787984701
ISBN-13:
9780787984700
Pub. Date:
10/27/2006
Publisher:
Wiley

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Overview

Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively / Edition 1

The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.

Product Details

ISBN-13: 9780787984700
Publisher: Wiley
Publication date: 10/27/2006
Series: J-B CCL (Center for Creative Leadership) Series , #34
Edition description: Older Edition
Pages: 240
Product dimensions: 6.40(w) x 9.29(h) x 0.87(d)

Table of Contents

Preface to the Second Edition ix

1. The What and Why of Confl ict Competent Leaders 1

2. Understanding the Dynamics of Confl ict and Your Responses to It 25

3. Cool Down: Managing Your Emotions 67

4. Slow Down and Refl ect: Taking Time to Consider What Is Happening 83

5. Preventing Destructive Responses to Confl ict 97

6. Fostering Constructive Responses to Confl ict 155

7. Developing and Leading Confl ict Competent Teams 223

8. Creating Confl ict Competent Organizations 251

Epilogue 271

Resources 275

References 279

The Authors 285

Index 287

About the Center for Creative Leadership 297

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