How could it happen in a buoyant market? New products, lots of orders, and yet no profit - a big fat ZERO. The opportunity had been there - and he'd blown it. As the story unfolds Neil begins to understand the problem. Quality is the key - not just product quality but total quality. "If everybody was the best at what they do", he thought "then this would be one hell of a company". So that's what he sets out to do - become the best. How he conceives his idea, translates it into practice, cajoles and carries his employees with him, is all in this book.
|Publisher:||Taylor & Francis|
|Product dimensions:||6.00(w) x 1.25(h) x 9.00(d)|
Table of Contents"The day had started bad. I couldn't get anu worse"
"Facts - the bright stepping stones of logic."
"No problem's too big. What it needs is a big solution, and the will to do it"
"What it means is, you're not in control"
"One common aim for everybody"
"The organization was rife with rumour"
"He didn't want a navigation officer, he wanted a bomb-disposal squad"
"Improve the whole organization, everybody, everywhere. Impossible?"
"This whole organization is going to be turned upside down"
Everybody is a supplier and a customer"
"Enthusiasm, a sense of purpose, you don't generate those by pushing a piece of paper under somebody's nose"
"Basic questions like "Do you know who your customers are"?
"No more red-label orders, no panics. What a sweet life"
"Best in the world applies to people, not things"
"Hold on to your vision. Stay with it".