Becoming the Best: How to Gain Company-Wide Commitment to Total Quality

Becoming the Best: How to Gain Company-Wide Commitment to Total Quality

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Product Details

ISBN-13: 9780566028779
Publisher: Taylor & Francis
Publication date: 12/06/1990
Pages: 149
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

Table of Contents

"The day had started bad. I couldn't get anu worse"
"Facts - the bright stepping stones of logic."
"No problem's too big. What it needs is a big solution, and the will to do it"
"What it means is, you're not in control"
"One common aim for everybody"
"The organization was rife with rumour"
"He didn't want a navigation officer, he wanted a bomb-disposal squad"
"Improve the whole organization, everybody, everywhere. Impossible?"
"This whole organization is going to be turned upside down"
Everybody is a supplier and a customer"
"Enthusiasm, a sense of purpose, you don't generate those by pushing a piece of paper under somebody's nose"
"Basic questions like "Do you know who your customers are"?
"No more red-label orders, no panics. What a sweet life"
"Best in the world applies to people, not things"
"Hold on to your vision. Stay with it".

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