Benchmarking Water Utility Customer Relations Best Practices

Benchmarking Water Utility Customer Relations Best Practices

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Product Details

ISBN-13: 9781843399421
Publisher: IWA Publishing
Publication date: 07/14/2006
Series: Water Research Foundation Report Series
Pages: 158
Product dimensions: 6.12(w) x 9.25(h) x 0.75(d)

Table of Contents


List Of Tables

List Of Figures

Foreword

Acknowledgments

Executive Summary

Chapter 1: Introduction

Chapter 2: Approach

Chapter 3: Call Center Operations

Chapter 4: Meter Reading

Chapter 5: Billing, Payment, Credit And Collections

Chapter 6: Meter Maintenance & Meter-Related Field Services

Chapter 7: Improving Customer Satisfaction

Chapter 8: Case Studies From Customer Service Leaders

Abbreviations

Appendix A: Website Forms And Menus

[On Cd-Rom Packaged Only With The Printed Report.]

Appendix B: Other Processes Associated With High Customer Satisfaction[On Cd-Rom Only With The Printed Report.]

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