BIFF at Work: Your Guide to Difficult Workplace Communication

Hostile emails, letters and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person. This new book focuses exclusively on workplace conflicts―internal and external, with instructions in how to use the four-step method with numerous ex...