Definitive Handbook of Business Continuity Management / Edition 3

Definitive Handbook of Business Continuity Management / Edition 3

by Andrew Hiles
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Definitive Handbook of Business Continuity Management / Edition 3

With a pedigree going back almost ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same - but much has changed. This is reflected in this radically updated second edition, with exciting and helpful new content from new and innovative contributors, bringing the book right up to the minute, including new national and international standards. This book combines over 500 years of experience from leading Business Continuity experts of many countries. It is presented in an easy-to-follow format, explaining in detail the 10 core BC activities incorporated in the common body of knowledge agreed by the Disaster Recovery Institute International and the Business Continuity Institute.

Contributors from America, Asia, Australia, Europe, India and the Middle East provide a truly global perspective, bringing their own insights and approaches to the subject, sharing best practice from the four corners of the world. We explore and summarize new legislation, guidelines and standards impacting BC planning and management and explain their impact. The structured format, with many revealing case studies, examples and checklists, provides a clear roadmap, simplifying and de-mystifying business continuity processes for those new to its disciplines and providing a benchmark of current best practice for those more experienced practitioners. This book makes a massive contribution to the knowledge base of BC and risk management. It is essential reading for all business continuityrisk managers and auditors: none should be without it.

Product Details

ISBN-13: 2900470670148
Publisher: Wiley
Publication date: 12/28/2010
Edition description: New Edition
Pages: 832
Product dimensions: 6.60(w) x 9.70(h) x 2.10(d)

About the Author

ANDREW HILES was founder and Chairman of the first international user group for business continuity and disaster recovery planning; founding Director and first Chairman and Fellow of the Business Continuity Institute; and a founder of the World Food Safety Organisation.

He is an acclaimed international presenter on crisis, risk and business continuity management and author of five other books on these topics – this book and others are required reading at many universities around the world. As a Director of Kingswell International, Andrew delivers consultancy, workshops and seminars across Russia, Europe, the Pacific Rim and Australasia, North and South America, the Middle East, India, China and Africa and has presented on radio and television.

In 1997 he was presented with the Western Press Award for services to business; in 1999 was nominated for lifetime achievement at the Business Continuity Institute / Corporate Insurance and Risk Awards in London; and in 2004 he was inducted to the BC Hall of Fame by CPM magazine in Washington DC.

Andrew recently contributed the BC section to Qatar Finance – The Ultimate Resource and continues to serve his blue chip clients internationally.

Table of Contents

Contributors     xi
Foreword   Lyndon Bird     xv
Preface   David Honour     xvii
Introduction   Andrew Hiles     xix
An introduction to business continuity planning   Andrew Hiles     xxiii
How to use this book   Andrew Hiles     xxix
Achieving and maintaining business continuity: an executive overview     1
What are we planning for?   Geert Vancoppenolle     3
What is a business continuity planning (BCP) strategy?   Mike O'Hehir     27
A crisis management perspective of business continuity   Robert Heath     47
Multilateral continuity planning   Dennis C. Hamilton     59
Marketing protection: a justification for funding of total asset protection programmes?   Andrew Hiles     73
Operational risk management   Peter Viner     83
Business strategy and business continuity planning   Ranjit Kovilinkal Ramakrishnan   Satish Viswanathan     97
Planning for business continuity: a 'how-to' guide     103
The business continuity planning methodology   Malcolm Cornish     105
Project initiation and management   Jayne Howe     119
Risk evaluation and control: practical guidelines for risk assessment   Ian Charters     137
Business impact analysis   Peter Barnes     145
Developing business continuity strategies for the business or work areas   Neal Courtney     161
Business continuity strategies for financial services   Jillian Simms     173
Business continuity strategies for manufacturing and logistics   Melvyn Musson     185
Business continuity for telecommunications   Paul P. Kirvan     193
Strategies for IT and communications   Michael Smith   Piper-Anna Shields     205
Planning to recover your data   Thomas Carroll     237
Strategies for funding recovery   Danny Rowland     253
Emergency response and operations   Gregg C. Beatty     263
Developing and implementing the written plan   Andrew Hiles     279
Awareness and training   Andrew Hiles     315
BC plan testing   Tim Armit     323
BC audit   Rolf von Rossing     339
Selecting the tools to support the process   Lyndon Bird     369
Coping with people in recovery   Allen Johnson      387
The missing elements   Andrew Hiles     405
Case studies   Peter Barnes   Andrew Hiles     411
An introduction to the case study section     412
Storm, earthquake, explosion - a general overview     416
Living nightmares - some apocryphal tales     420
World Trade Center explosion 26 February 1993     423
Hurricane Andrew, Miami - 24 August 1992     426
Chicago floods - 13 April 1992     429
Thirty seconds of terror! The California earthquake     431
After the Fire - First Interstate Bank, Los Angeles     435
One Meridian Plaza, Philadelphia     437
The Mercantile fire     442
How floods can ruin your day: London College of Printing     447
Flood highlights     449
A cautionary tale     451
It happened to them     454
Fire highlights     457
Wessex Regional Health Authority     459
The Bishopsgate bomb - 25 April 1993     462
City bomb blast: St Mary Axe - 10 April 1992     465
Explosion roundup     467
Stop thief!     469
Miscellaneous highlights     472
Lessons in risk management from the Auckland power crisis     475
Foot and mouth: a preventable disaster     486
The Madrid rail bombings - 11 March 2004     495
Istanbul bombings - November 2003     497
London bombings - 7 July 2005 (7/7)     498
Buncefield (UK) oil terminal disaster - 11 December 2005     501
General guideline notes   Andrew Hiles     507
Risk: a process approach     508
Data loss: where did it go?     510
The role of insurance     517
Five nines: chasing the chimera?     522
Consultancy without tears     528
Financing business continuity: why is it a problem?     531
Pandemic planning   Malcolm Cornish     534
Certification standards     545
Certification standards for business continuity practitioners     546
International perspectives, standards and sources     551
The implications of recent legislation and standards on business continuity   Andrew Hiles     552
Business continuity management: an international perspective from the BCI   Lyndon Bird     565
Business continuity planning in Asia   Alan Craig     573
Useful international contacts     588
Glossary of general business continuity terms     591
Index     595

What People are Saying About This

From the Publisher

"incredibly detailed and useful..the glossary is a real godsend for anyone new to the topic" (Justin Doherty and Jamie Ayres in, August 1999)

"excellent overview..extremely informative...this book will tell you why you need a (business continuity) plan and then helps you to put it together. Business continuity has never looked so good!" (Secure Computing, October 1999)

"extremely authoritative book...a particularly useful the very comprehensive case studies (which) over 20 actual incidents are discussed" (Security Management and Industry Today, March 2000 )

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