"Raul Pupo hits upon the central truth of free enterprise – you ultimately succeed only by meeting the needs and wants of other people, by providing a product or service that someone is willing to buy. And that, of course, means service. This seemingly simple insight is the core of great leadership. Those who aspire to be leaders should take Pupo's timely book to heart."
"Raul's new book is a hard-hitting story of our many failures to put the customer first. Thanks for showing us how to do better."
Rich DeVos, Co-founder of Amway, Owner and Chairman of Orlando Magic NBA Basketball Team
"What distinguishes America's Service Meltdown from countless other books on this subject is its striking originality and applicability to businesses of nearly every type and size. Drawing on his extensive personal and professional experience, Raul Pupo has written a cogent, incisive, and timely description of how to make customer-oriented companies operate more effectively. America's Service Meltdown is so persuasive and valuable that is should be mandatory reading for all executives who want their organization to have that all-important competitive edge."
Simon C. Fireman, Founder, Chairman, and Chief Executive Officer, Aqua-Leisure Industries, Inc. Appointed Director to the Export Import Bank by President Ronald Reagan