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Cengage Learning
Effective Communication for Colleges / Edition 10

Effective Communication for Colleges / Edition 10

by Clarice Pennebaker Brantley

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Product Details

ISBN-13: 2900324272719
Publisher: Cengage Learning
Publication date: 01/28/2004
Edition description: Older Edition
Pages: 496
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

About the Author

Michele Goulet Miller teaches a variety of business-related courses, including business communication, software applications, and medical office courses, at Milwaukee Area Technical College. In addition to teaching responsibilities, she works closely with employers to establish onsite experiences for students in certificate and associate degree programs. She is actively involved in program development based on daily experiences with the employment community in Southeastern Wisconsin. Ms. Miller also co-authors The Basics: English with Dr. Clarice Pennebaker Brantley and Effective English for Colleges with Dr. Jack Hulbert. She currently co-authors Communication Tidbits and Hotlinks¿ and is a past co-author of GrammarLinks, both regular features in the electronic journal, The Balance Sheet. Ms. Miller¿s professional memberships include National Business Education Association, International Society for Business Education, and Association for Business Communication. As a committed parent and community member, Ms. Miller has chaired fundraising events and has served on the boards of a local humane society and a nursery school in the Milwaukee area. She regularly volunteers in the community. Michele Goulet Miller received a bachelor¿s degree in business education from Western Michigan University. She received a master¿s degree in business education from the University of Wisconsin, Whitewater, and a master¿s degree in educational administration and supervision from the University of Wisconsin, Milwaukee.

Table of Contents

1. Communication and Electronic Technology. 2. Qualities of Effective Messages. 3. Planning and Developing Messages. 4. Document Preparation. 5. Good News and Neutral News Messages. 6. Bad News Messages. 7. Persuasive Messages. 8. Employment Messages. 9. Reports in the Workplace.

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