Updated with the most current trends in the workplace this text continues to provide its proven process approach. With updated and enhanced chapters on technology, short reports, interviewing skills, customer communication, visual/graphics presentations and technical communication, the reader can prepare effective workplace correspondence for our expanding technology-driven world.
|Edition description:||Older Edition|
|Product dimensions:||6.00(w) x 1.25(h) x 9.00(d)|
About the Author
Michele Goulet Miller teaches a variety of business-related courses, including business communication, software applications, and medical office courses, at Milwaukee Area Technical College. In addition to teaching responsibilities, she works closely with employers to establish onsite experiences for students in certificate and associate degree programs. She is actively involved in program development based on daily experiences with the employment community in Southeastern Wisconsin. Ms. Miller also co-authors The Basics: English with Dr. Clarice Pennebaker Brantley and Effective English for Colleges with Dr. Jack Hulbert. She currently co-authors Communication Tidbits and Hotlinks¿ and is a past co-author of GrammarLinks, both regular features in the electronic journal, The Balance Sheet. Ms. Miller¿s professional memberships include National Business Education Association, International Society for Business Education, and Association for Business Communication. As a committed parent and community member, Ms. Miller has chaired fundraising events and has served on the boards of a local humane society and a nursery school in the Milwaukee area. She regularly volunteers in the community. Michele Goulet Miller received a bachelor¿s degree in business education from Western Michigan University. She received a master¿s degree in business education from the University of Wisconsin, Whitewater, and a master¿s degree in educational administration and supervision from the University of Wisconsin, Milwaukee.
Table of Contents1. Communication and Electronic Technology. 2. Qualities of Effective Messages. 3. Planning and Developing Messages. 4. Document Preparation. 5. Good News and Neutral News Messages. 6. Bad News Messages. 7. Persuasive Messages. 8. Employment Messages. 9. Reports in the Workplace.