Table of Contents
Acknowledgments vii
Introduction xi
Part I Understanding Impasse 2
1 Three Secrets of Impasse
Engaging the Elephant in the Room 3
2 Unraveling Fear
Trimming the Taproot of Conflict 27
3 Conflict and Power
Goliath and the Hare 47
Part II Engaging Impasse 76
4 Why We Need Disagreement
Leaping from the Trapeze 77
5 A Guide to Great Questions
Common Cures for Loud-Thought Syndrome 107
6 Dealing with Feelings
Too Many *%$@! Blue Cars 121
Part III Transforming Impasse 152
7 Assumptions and the Awesome if
Singing to Worms 153
8 Build a Better House
Rhetoric and Argumentation for the Rest of Us 175
9 Creating Resilient Relationships
How Do We Live the Dream? 211
Epilogue: Epic Impasse Pep Talk 242
Appendices: Tools for the Real World 244
Appendix A Brave Talk Base Camp
A Group Exercise for Practicing Courageous Dialogue 246
Appendix B Top Ten Conversation Hazards 247
Appendix C Difficult Conversations on Social Media 250
Appendix D All Aboard the Talking Train Deciding What to Share, When 252
Appendix E Glossary of Awesome Words 255
Recommended Reading 265
Bibliography 265
Endnotes 270