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Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results / Edition 1
     

Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results / Edition 1

5.0 3
by Dodd Starbird, Roland Cavanagh
 

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ISBN-10: 0071742263

ISBN-13: 9780071742269

Pub. Date: 09/21/2010

Publisher: McGraw-Hill Professional Publishing

Harness the Power of Your Most
Valuable Resource—Your Workforce!

Process improvement approaches like
Six Sigma and Lean Enterprise have worked wonders for countless organizations,
but in the drive for true excellence,
these approaches are only one important part of the formula.

Building Engaged Team Performance
explains the

Overview

Harness the Power of Your Most
Valuable Resource—Your Workforce!

Process improvement approaches like
Six Sigma and Lean Enterprise have worked wonders for countless organizations,
but in the drive for true excellence,
these approaches are only one important part of the formula.

Building Engaged Team Performance
explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with “the people side” of performance.

Breaking new ground in the world of organizational improvement, performance management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the bestselling
The Six Sigma Way, to present a system for aligning and optimizing processes and the efforts of any organization’s most valuable asset: people.

Combining the principles from Total
Quality Management (TQM), Six Sigma,
Lean, and Socio-Technical Systems, Engaged
Team Performance helps you harness the massive potential of human performance that is not captured by process improvements alone.
Illustrated through real-life stories, Building
Engaged Team Performance
offers a stepby-
step program that shows you how you can more than double the productivity of your business. The authors’ client examples are a diverse group of transactional and manufacturing organizations that have used Engaged
Team Performance to:

  • Increase employee efficiency by 50%
    and save millions of dollars
  • Consistently deliver on critical customer requirements
  • Provide visual data for instant decision making• Create realistic staffing models for sustainable capacity
  • Establish standards for both team and individual performance
  • Develop leadership that facilitates team ownership of execution

Building Engaged Team Performance provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage.
Never before have human performance and process improvement been so closely linked in a single, sustainable method. Catch the next wave of business improvement with Engaged
Team Performance.

Praise for Building Engaged Team Performance

“The Engaged Team Performance effort that we undertook has allowed us to reshape our process from start to finish and improve both productivity and the communication among multiple departments.”

Art Bacci, President & CEO, Principal Bank

“This book provides practical insights on building competencies of change leaders throughout the organization.”
Dr. William D. Trotter, Managing Director,
Association of Internal Management Consultants (AIMC)

“By embedding these concepts into organizational culture, systems, and processes,
a group of individuals may become a winning team.”
Dan Bell, President, Canon Information Technology Services

“When I led a division at GE during the heyday of Six Sigma, process excellence and team performance were both critical; yet they were considered different disciplines, supported by separate infrastructure. Engaged Team Performance combines and aligns the best of both, and it delivers even better results.”
C. Lewis Fain, President, Mortgage Payment Protection, Inc.

“If your strategic vision includes words like growth, customer loyalty,
value creation, responsiveness, quality, expertise, partnership, accountability,
efficiency
, or best in class, then Building Engaged Team Performance has to be part of the foundation. Without it you’re just creating a house of cards.”
Rick Larson, CEO, VFD Technologies

Product Details

ISBN-13:
9780071742269
Publisher:
McGraw-Hill Professional Publishing
Publication date:
09/21/2010
Edition description:
Net
Pages:
240
Sales rank:
952,678
Product dimensions:
5.90(w) x 9.10(h) x 1.10(d)

Table of Contents

Table of Contents

Part One: Engaged Team Performance, What and Why

Chapter 1. Engaged Team Performance at a Glance

Chapter 2. "As the Pendulum Swings" — A brief History of Adventures in Business Improvement
Chapter 3. From the Outside In: Understanding the Customer Experience

Chapter 4. Individual Goals: What You Measure is What You Get
Chapter 5. Is it Process or Performance? Both!

Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma

Chapter 7. Power to the People: Facilitation and the "Cycle of Change"

Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency

Chapter 9. Team Goals

Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP

Chapter 11. Expectations, Rewards, and the Motivation to Excel

Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition

Part Two: Deploying Engaged Team Performance within Your Organization

Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization

Part Three: The Path Forward

Chapter 14. The Role of Leadership in Enabling ETP

Chapter 15. Breakthrough: The Future of Engaged Team Performance

Appendix: The GPS Case Study

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Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results 5 out of 5 based on 0 ratings. 3 reviews.
Anonymous More than 1 year ago
The authors of Building Engaged Team Performance give the reader both the literal tools needed to implement change and also the intangible ones which can prompt an entire organization to make change a reality. Throughout the book the steps and concepts discussed are explained thoroughly with the support of stories, including a case study of The Principal Financial Group’s Group Proposal Services (GPS) sales team, which underwent an ETP transformation and continues to deliver game-changing results. The ETP approach builds on the foundation of the Lean Six Sigma approach, as is evident throughout the book, and the authors explain how those steps are essential to the entirety of the ETP approach. This allows readers to close the back cover with the confidence that Engaged Team Performance can mobilize their process and people using a combination of group concepts and correct metrics to efficiently and effectively to drive collaborative behaviors in their work groups.
Anonymous More than 1 year ago
Anonymous More than 1 year ago