Harness the Power of Your Most Valuable Resource—Your Workforce!
Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.
Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with “the people side” of performance.
Breaking new ground in the world of organizational improvement, performance management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the bestselling The Six Sigma Way, to present a system for aligning and optimizing processes and the efforts of any organization’s most valuable asset: people.
Combining the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Technical Systems, Engaged Team Performance helps you harness the massive potential of human performance that is not captured by process improvements alone. Illustrated through real-life stories, Building Engaged Team Performance offers a stepby- step program that shows you how you can more than double the productivity of your business. The authors’ client examples are a diverse group of transactional and manufacturing organizations that have used Engaged Team Performance to:
- Increase employee efficiency by 50% and save millions of dollars
- Consistently deliver on critical customer requirements
- Provide visual data for instant decision making• Create realistic staffing models for sustainable capacity
- Establish standards for both team and individual performance
- Develop leadership that facilitates team ownership of execution
Building Engaged Team Performance provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and efficiency of resource usage. Never before have human performance and process improvement been so closely linked in a single, sustainable method. Catch the next wave of business improvement with Engaged Team Performance.
Praise for Building Engaged Team Performance
“The Engaged Team Performance effort that we undertook has allowed us to reshape our process from start to finish and improve both productivity and the communication among multiple departments.”
Art Bacci, President & CEO, Principal Bank
“This book provides practical insights on building competencies of change leaders throughout the organization.”
Dr. William D. Trotter, Managing Director, Association of Internal Management Consultants (AIMC)
“By embedding these concepts into organizational culture, systems, and processes, a group of individuals may become a winning team.”
Dan Bell, President, Canon Information Technology Services
“When I led a division at GE during the heyday of Six Sigma, process excellence and team performance were both critical; yet they were considered different disciplines, supported by separate infrastructure. Engaged Team Performance combines and aligns the best of both, and it delivers even better results.”
C. Lewis Fain, President, Mortgage Payment Protection, Inc.
“If your strategic vision includes words like growth, customer loyalty, value creation, responsiveness, quality, expertise, partnership, accountability, efficiency, or best in class, then Building Engaged Team Performance has to be part of the foundation. Without it you’re just creating a house of cards.”
Rick Larson, CEO, VFD Technologies
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About the Author
Dodd Starbird (Atlanta, GA) has 20 years of global business leadership expe¬rience in consulting, strategy, sales, finance, manufacturing, systems, quality, operations, human resources, and distribution management.
Dodd began his career in 1990 with the U.S. Army, achieving the rank of captain, and in 1996 he joined Coors Brewing Company to lead two production teams and facilitate Lean process improve¬ment efforts for its manufacturing operations. In his last role at Coors, Dodd led the warehouse and delivery operation for the company’s flagship Denver distribution center. He spearheaded a number of high-profile Lean Six Sigma projects for Cordis, a Johnson & Johnson Company, and then in 2001 he began his career as a consultant, becoming a coowner of Implementation Partners in 2004.
In his current role as a managing partner, Dodd leads change efforts that consistently achieve exceptional results for clients by integrating best-in-class process redesign, team performance, and change management tools together with broad business management, engaging leadership, and deep strategy deployment experience.
Dodd has a bachelor of science in Mechanical Engineering from the United States Military Academy at West Point and an MBA from the University of Denver. He lives in Atlanta, Georgia, with his wife, Celeste, and their four children, James, Aspen, Autumn, and Jade.
Roland R. Cavanagh, PE, (Jamestown, RI) is the author of What Is Design for Six Sigma? and coauthor of the popular business books The Six Sigma Way: How GE, Motorola and Other Top Companies Are Honing Their Performance and The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams, published by McGraw-Hill.
Roland brings 34 years of leadership experience in consulting, product design, manufacturing, systems, quality, and operations to clients in industries ranging from energy, utilities, consumer products, retail, software and hardware to financial services, dis¬tribution, and medical devices, worldwide.
He has a proven ability to get results for clients by leading break¬through change efforts using world-class tools and his expertise in planning, designing, leading, and coaching the implementation of strategic business improvement deployments.
Roland has a bachelor of science degree in Mechanical Engineering from the University of California, Davis, and is a Registered Professional Engineer (Mechanical). Roland and Jan Cavanagh live in Jamestown, Rhode Island, when they’re not on their boat somewhere on the Eastern Seaboard or pestering their son, Barrett, who is pursuing degrees in mechanical engineering and engineer¬ing management at the University of Vermont in Burlington.
Most Helpful Customer Reviews
The authors of Building Engaged Team Performance give the reader both the literal tools needed to implement change and also the intangible ones which can prompt an entire organization to make change a reality. Throughout the book the steps and concepts discussed are explained thoroughly with the support of stories, including a case study of The Principal Financial Group’s Group Proposal Services (GPS) sales team, which underwent an ETP transformation and continues to deliver game-changing results. The ETP approach builds on the foundation of the Lean Six Sigma approach, as is evident throughout the book, and the authors explain how those steps are essential to the entirety of the ETP approach. This allows readers to close the back cover with the confidence that Engaged Team Performance can mobilize their process and people using a combination of group concepts and correct metrics to efficiently and effectively to drive collaborative behaviors in their work groups.