With over 20 years each of developing and implementing programs that develop people as a source of competitive advantage, the authors of Building Profit through Building People give you tried-and-true, real-life tools and examples to help improve the bottom line by focusing on the vital links between employee, customer, and shareholder/stakeholder satisfaction. This book: reviews the theory of the value-profit chain (VPC), lays out a step-by-step blueprint to link people and profit, demonstrates how to evaluate progress toward goals at critical links in the VPC, gives you tools to build loyalty among your customers and your employees, shows how to share "best practices" among your managers and executives, shows exactly how a strategic HR effort works and can be structured-and how that effort contributes to corporate success.
About the Author:
Ken Carrig is an executive vice president and chief administrative officer of SYSCO Corporation and was global vice president of human resources at Continental Airlines
About the Author:
Patrick M. Wright is Professor of Human Resource Studies and Director of the Center for Advanced Human Resource Studies, School of Industrial and Labor Relations, Cornell University
|Publisher:||Society For Human Resource Management|
|Sold by:||Barnes & Noble|
|File size:||3 MB|
About the Author
Ken Carrig is an executive vice president and chief administrative officer of Sysco Corporation and the author of HR for the 21st Century and HR in Alignment & the Link to Business Results, an educational DVD. He lives in The Woodlands, Texas. Patrick M. Wright is a professor of human resource studies and the director of the Center for Advanced Human Resource Studies at Cornell University. He has published over 40 research articles in journals such as Academy of Management Journal and Strategic Management Journal and is the author of Human Resource Management: Gaining Competitive Advantage and Management of Organizations. He lives in Ithaca, New York.
Most Helpful Customer Reviews
Spot On, July 8, 2009 By Michael Gooch "Author of Wingtips with Spurs:... (Texas, USA) - See all my reviews Published three years ago, the current HR models in most companies do not adhere to the main principle outlined in this tome. That is, that your most direct path to value and profit is through people. This is not an inspirational tome but rather a down-to-earth practical guide for teaching and /or reminding corporate leaders of the need to build people strategies into the business plan. An interesting model detailed in the book is titled the 5 Star Management Model which entails steps that I found very similar to total quality management, SMIP, quality circles, quality improvement, etc. (call it what you will). These steps are: 1. Strategic planning 2. Goal Setting 3. Access the current state 4. Interpret and prioritize 5. Implement improvement The charts and graphs employed are helpful in order to prove the point and also to give the would be implementer a rough outline of the starting place. I believe the book could have benefited from better editing from the publisher (SHRM). This is typically not the author's fault. As SHRM is really not in the big time business of publishing, I can even forgive this. Still yet, I read several blurbs that noted its well structured attribute and I have to disagree. The subtraction of one star is for the publisher - not the authors. It is important to note that all the royalties for this book go to "Share our Strength" an organization dedicated to fighting hunger. I applaud the authors for this generous (and rare) act of kindness. I hope you find this review helpful. Michael L. Gooch, SPHR