Quality management consultant Burns separates fact from fantasy with
his "total quality model" assuring readers that it will help to
simplify the plethora of methodologies and fads. The approach is
based on the three elements of direction, people, and systems,
circles which the author insists can be unified within his system,
avoiding quality overload and the temptation to grab on to each new
quality program of the month.
Annotation c. by Book News, Inc., Portland, Or.