A guide to putting cognitive diversity to work
Ever wonder what it is that makes two people click or clash? Or why some groups excel while others fumble? Or how you, as a leader, can make or break team potential?
Business Chemistry holds the answers. Based on extensive research and analytics, plus years of proven success in the field, the Business Chemistry framework provides a simple yet powerful way to identify meaningful differences between people’s working styles. Who seeks possibilities and who seeks stability? Who values challenge and who values connection? Business Chemistry will help you grasp where others are coming from, appreciate the value they bring, and determine what they need in order to excel. It offers practical ways to be more effective as an individual and as a leader.
Imagine you had a more in-depth understanding of yourself and why you thrive in some work environments and flounder in others. Suppose you had a clearer view on what to do about it so that you could always perform at your best.
Imagine you had more insight into what makes people tick and what ticks them off, how some interactions unlock potential while others shut people down. Suppose you could gain people’s trust, influence them, motivate them, and get the very most out of your work relationships.
Imagine you knew how to create a work environment where all types of people excel, even if they have conflicting perspectives, preferences and needs. Suppose you could activate the potential benefits of diversity on your teams and in your organizations, improving collaboration to achieve the group’s collective potential.Business Chemistry offers all of thisyou don’t have to leave it up to chance, and you shouldn’t. Let this book guide you in creating great chemistry!
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About the Author
KIM CHRISTFORT is the architect and global leader of Deloitte's Business Chemistry®, and national managing director of The Deloitte Greenhouse™ Experience.
SUZANNE VICKBERG, PHD, is the applied insights lead for The Deloitte Greenhouse™ Experience, a social-personality psychologist, and the lead researcher for Business Chemistry®.
Table of Contents
VI. Foreword (by Punit Renjen, Global CEO, Deloitte Touche Tohmatsu Limited)
1. Chapter 1
The Power of Chemistry
13. Chapter 2
The Lay of the Land
Business Chemistry Core
20. Chapter 3
PIONEERS Value Possibilities and Spark Energy and Imagination
29. Chapter 4
GUARDIANS Value Stability and Bring Order and Rigor
39. Chapter 5
DRIVERS Value Challenge and Generate Momentum
49. Chapter 6
INTEGRATORS Value Connection and Draw Teams Together
62. Chapter 7
Recognizing Others Through Business Chemistry “Tells”
81. Chapter 8
Using Business Chemistry Responsibly
Business Chemistry Electives
92. Chapter 9
What about Introverts and Extroverts?
103. Chapter 10
Stress, Career Aspirations, and Other Headlines
129. Chapter 11
Nature or Nurture? (And Other Timeless Questions)
Business Chemistry Applications
152. Chapter 12
Pioneers in Hell: How to Stop Killing Their Potential
169. Chapter 13
Guardians in Hell: How to Stop Killing Their Potential
185. Chapter 14
Drivers in Hell: How to Stop Killing Their Potential
203. Chapter 15
Integrators in Hell: How to Stop Killing Their Potential
220. Chapter 16
Creating Powerful Relationships with Colleagues, Customers, and Everyone Else
234. Chapter 17
Putting Business Chemistry to Work On Your Teams
260. Chapter 18
265. About the Authors (or When a Pioneer and a Guardian Work Together)
271. Appendix: Details of the Business Chemistry System
296. Photo Credits
What People are Saying About This
“Proof that business and humor are a potent mix, Business Chemistry is an entertaining read with serious insights. It is the most useful tool I have seen to drive real and meaningful conversations about individual differences across contexts—from the classroom, to the board room, to the living room.”
—Jennifer Aaker, Author of The Dragonfly Effect and General Atlantic Professor at the Stanford Graduate School of Business
“Business Chemistry provides a straightforward and powerful approach to cultivating strengths and leveraging differences among team members. A refreshing blend of practical tips, entertaining anecdotes, and provocative questions, this is a must-read for any organization interested in building healthy, high-performing teams.”
—Elizabeth Bryant, Vice President of Southwest Airlines University
“I was surprised by how quickly this book shed light on the dynamics I’ve encountered throughout my career. Whether you’re leading a strategic transformation, developing future leaders, or working to earn the trust of your board, understanding others’ perspectives is critical. Business Chemistry provides a shortcut to understanding what people want and need to get the best out of themselves and their teams.”
—Charles Holley, Retired Chief Financial Officer of Walmart
“The most effective leaders remain coachable throughout their careers. If you’re seeking a leadership edge, start with Business Chemistry. Kim and Suzanne will give you tools to improve your connections with people from all walks of life, appropriately consider others’ perspectives, and create team environments where individual differences become a collective strength. I haven’t met a single leader, in the corporate or sports arena, who wouldn’t benefit from understanding Business Chemistry.”
—Byron Spruell, President of Operations, National Basketball Association