Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy

Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy

by Ann Marie Marie Sabath


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Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy by Ann Marie Marie Sabath

Based on her years of experience training people at major corporations on protocol and etiquette, Ann Marie Sabath provides readers with point-by-point answers to the most commonly asked business etiquette questions. Business Etiquette can help anyone to overcome etiquette indecision and function with the confidence that they are making a positive impression.

The author's 116 etiquette tips cover every aspect of business life, including how to avoid embarrassing office faux pas, unintentional inappropriate behavior, or appearance blunders—any one of which could lead to ridicule, social isolation, or even business disaster. The book also examines the bigger picture: the art of getting people to talk; correct correspondence, including rules about email; pleasing phone manners with tips about voicemail; dealing with decision-makers; handling social occasions with ease and grace; and international courtesy (the important dos and the even more important taboos).

Written in an easy-to-read, topic-by-topic format, Business Etiquette is a welcome guide to surviving and thriving in today's competitive business world.

Ann Marie Sabath is president of At Ease Inc., a nationally recognized protocol and etiquette firm. She has trained thousands of individuals at companies such as Saks Fifth Avenue, Fidelity Investments, Lucent Technologies, and Marriott Corporation.

Product Details

ISBN-13: 9781564143228
Publisher: Career Press, Incorporated
Publication date: 01/01/1998
Pages: 192
Product dimensions: 5.29(w) x 8.16(h) x 0.45(d)

About the Author

Ann Marie Sabath is the author of Beyond Business Casual and the International Business Etiquette series, with volumes devoted to Asia and the Pacific Rim, Europe (volume featured in Time), and Latin America. She is the founder and president of At Ease, Inc., a nationally recognized company specializing in domestic and international etiquette training. Through At Ease, Inc., Sabath has trained more than 40,000 individuals at major companies around the world.

Ann Marie Sabath is a regular contributor to Sales and Marketing Management and Cosmopolitan. Her training concepts and books have been recognized by The Wall Street Journal, 20/20, and The Oprah Winfrey Show, among others.

Table of Contents

Introduction: Why You Need This Book
1. Opening Moves: Making Initial Encounters Work
2. Business Dress 101: Handling Attire Problems in the Workplace
3. Correspondence: Putting It Down in Black and White
4. Sound Advice: Making the Right Phone Impression
5. Cubicle Protocol and Time Management: Functioning Well in the Office
6. Meetings: Getting It All Together
7. VIPs: Dealing With Key Decision-Makers
8. Unfamiliar Settings: Handling Social Situations
9. Off the Beaten Path: Coping With Challenges
10. Common Questions
Appendix: International Etiquette.

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