Business Process Management Capabilities: A Scientific Edition

Business Process Management Capabilities: A Scientific Edition

by Dr Janne Ohtonen


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Product Details

ISBN-13: 9789522494375
Publisher: Publications of Turku School of Economics, Series
Publication date: 09/12/2015
Pages: 310
Product dimensions: 7.00(w) x 10.00(h) x 0.65(d)

About the Author

I have delivered tens of challenging change programs, with double-digit performance enhancement in many of them. I hold Ph.D. and have contributed to a number of scientific research papers including developing organisation's business process management capabilities and enterprise architecture. My approaches are acknowledged as thought leadership and used in a number of organisations today. I am a regular contributor all over the world to C-level roundtables, MBA courses and international conferences as keynote speaker. I deliver expertise in Customer Experience Management, BPM, principles of leadership, innovation and change.

I believe that the most dramatic changes to organisations effectivity and performance comes through an alignment of customer experience to business processes, enterprise architecture and innovation. That requires both leadership and commitment, which I'm willing to offer for you.

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