Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)

Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)

by Brad Cleveland

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Product Details

BN ID: 2940014403627
Publisher: ICMI
Publication date: 05/07/2012
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 510
Sales rank: 320,158
File size: 5 MB

About the Author

Brad Cleveland is known globally as one of today’s foremost experts in customer strategy and management. He has worked across 45 states and in over 60 countries, and his clients have included many service leaders — American Express, Apple, Coca-Cola, USAA, HP and others. His books and articles have been translated into more than a dozen languages, and he has appeared in media ranging from The Wall Street Journal to The New York Times, NPR’s All Things Considered, and the in-flight programs of several airlines. He is a sought-after consultant and a popular speaker who presents with “sparkle, insight and humor.”

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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships 5 out of 5 based on 0 ratings. 1 reviews.
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