Caribbean Tourism: People, Service and Hospitality

Caribbean Tourism: People, Service and Hospitality

by Chandana Jayawardena (Editor)


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Caribbean Tourism: People, Service and Hospitality by Chandana Jayawardena

"In this volume the authors address the most important elements necessary for the success of any tourism product – People, Service and Hospitality. Issues such as the quality of human resources available, their development and management and the role and function of the host population are addressed through detailed country studies and references. They see the creation of a service attitude in the Caribbean hospitality industry as a crucial factor, particularly in the all-inclusive resorts, highlighting the importance of service over servility. Special attention is given to the small hotel sector through case studies drawn from Curaçao, Dominica and Jamaica.
The contributors to this volume, as indeed to the other two that follow, are drawn almost equally from academia and from practitioners and industry experts providing he kind of balance that will make this book accessible and relevant for practitioners, researchers, policymakers and students in training.

Product Details

ISBN-13: 9789766371777
Publisher: Ian Randle Publishers
Publication date: 05/24/2005
Pages: 312
Product dimensions: 6.14(w) x 9.21(h) x 0.65(d)

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