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McGraw-Hill Professional Publishing
Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT / Edition 1

Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT / Edition 1

by Paul L. Marciano
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Advance praise for Carrots and Sticks Don't Work:

"Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em

"This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any manager at any level." -- John L. Rice, Vice President Human Resources, Tyco International

"Carrots and Sticks Don't Work provides a commonsense approach to employee engagement. Dr. Marciano provides great real-world insights, data, and practical examples to truly bring the RESPECT model to life." -- Renee Selman, President, Catalina Health Resources

"The RESPECT model is one of the most dynamic, engaging, and thought-provoking employee engagement tools that I have seen. Dr. Marciano's work will help you provide meaningful long-term benefits for your employees, for your organization, and for yourself." -- Andy Brantley, President and CEO, College and University Professional Association for Human Resources

"This book provides clear advice and instruction on how to engage your team members and inspire them to a higher level of productivity, work satisfaction, and enjoyment. I am already utilizing its techniques and finding immediate positive changes." -- Robert Roth, Director, Accounting and Reporting, Colgate Palmolive Company

The title says it all: Carrots and Sticks Don't Work.

Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first—unaware of a better alternative. So, when it comes to changing your organizational culture, carrots and sticks don’t work!

What does work is Dr. Paul Marciano's acclaimed RESPECT model, which gives you specific, low-cost, turnkey solutions and action plans-- based on seven key drivers of employee engagement that are proven and supported by decades of research and practice—that will empower you to assess, troubleshoot, and resolve engagement issues in the workplace:

  1. Recognition and acknowledgment of employees' contributions
  2. Empowerment via tools, resources, and information that set employees up to succeed
  3. Supportive feedback through ongoing performance coaching and mentoring
  4. Partnering to encourage and foster collaborative working relationships
  5. Expectations that set clear, challenging, and attainable performance goals
  6. Consideration that lets employees know that they are cared about
  7. Trust in your employees' abilities, skills, and judgment

Carrots and Sticks Don't Work delivers the same proven resources and techniques that have enabled trainers, executives, managers, and owners at operations ranging from branches of the United States government to Fortune 500 corporations to twenty-person outfits to realize demonstrable gains in employee productivity and job satisfaction.

When you give a little RESPECT you get a more effective organization, with reduced turnover and absenteeism and employees at all levels who areengaged, focused, and committed to succeed as a team. In short, you get maximum ROI from your organization's most powerful resource: its people!

Product Details

ISBN-13: 9780071714013
Publisher: McGraw-Hill Professional Publishing
Publication date: 06/14/2010
Pages: 256
Sales rank: 341,600
Product dimensions: 5.80(w) x 8.30(h) x 1.10(d)

About the Author

Paul Marciano, Ph.D. is an entrepreneur, consultant, speaker, and president of Whiteboard, a human relations consulting firm committed to helping organizations cultivate, manage, and grow their human potential. Dr. Marciano earned his master’s and doctorate degrees in clinical psychology at Yale University and has served on the faculties at Davidson College and Princeton University.

Table of Contents

Chapter 1: The Last Guy Sat There;
Chapter 2: Why Employee Engagement Matter;
Chapter 3: Engagement versus Motivation;
Chapter 4: Why Traditional Reward and Recognition Programs Fail;
Chapter 5: Engagement through RESPECT;
Chapter 6: RESPECT;
Chapter 7: Recognition;
Chapter 8: Empowerment;
Chapter 9: Supportive Feedback;
Chapter 10: Partnering;
Chapter 11: Expectations;
Chapter 12: Trust;
Chapter 13: Putting it All Together

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Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT 5 out of 5 based on 0 ratings. 3 reviews.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
"So carrots and sticks don't work in some situations. Okay, I understand that now. So then what DOES motivate employees? What theory have you got that's better? What should I do instead?" I feel these are the questions managers and supervisors ask themselves after being told carrots and sticks don't work...THIS BOOK ANSWERS THOSE QUESTIONS!!! I actually read this after finishing Dan Pink's 'Drive' and feared it would be very similar - a lot of 'fluff' and 'filler', a boring history lesson, repetition, and basically just a total of a few pages of new knowledge scattered throughout the book. Luckily, this book is nothing like 'Drive'... Dr. Marciano has discovered the one common factor amongst all the different models of employee motivation: that secret ingredient is RESPECT. Don't let the caps fool you - this is not just another acronym for a new model. Respect for coworkers and managers/supervisors IS the lynchpin of employee motivation. What the author does so well is pick apart what respect means (hence the acronym) and offer a seemingly endless amount of ways to measure and build respect in the workplace. Whereas Pink's main topic is extrinsic vs. intrinsic motivation (joy of the task vs. rewards), Marciano's main topic is respect. Like I said, this book is completely different than Pink's book - in a GREAT way. Proving why carrots and sticks don't work takes Marciano just one chapter; the rest is Marciano's groundbreaking ideas about respect that have the potential to truly change a company's culture for the better - maximizing revenues and minimizing costs. There is no doubt in my mind that this book and the Paul's ideas are a GOLD MINE that can be tapped into by all business managers, supervisors, leaders and employees who aim to be in these positions in the future. Lastly, I just wanted to point out that this book is very well-organized and well-written. What really set this book apart from 'Drive' was Dr. Marciano being able to provide real life experiences that any employee could relate to - especially at the beginning of the book.
Anonymous More than 1 year ago
I came across Dr. Marciano's book as a result of a professional association book club. I found it very relevant and timely! It's a must-read for managers, leaders, HR & OD Professionals alike! This fantastic, quick read has relatable "stories from the trenches" that any manager, new or seasoned, can identify with. In addition, Dr. Marciano provides tips and ideas for implementing the key aspects of his RESPECT model, the foundation of which is the "T", trust. Dr. Marciano brings credibility to his work through his impressive educational and work background in psychology and assessment as well as by sharing personal examples with the reader. It's not rocket-science, and Dr. Marciano does a great job of driving that home, it doesn't take an earth shattering revelation to engage employees, increase their discretionary effort and increase profits and productivity, just some simple "R.E.S.P.E.C.T"