This casebook covers a broad range of situations that managers are likely to encounter in public settings. The cases are fully detailed, based on real events, and edited for instructional purposes. They are applicable in introductory public administration courses as well as courses in organizational behavior, human resources, and public personnel management. A substantial introduction explains how to use the cases in the classroom.
About the Author
MICHAEL WHITE is a recording engineer, producer, and instructor who has worked for companies as diverse as Right Track Recording Studios, Jimi Hendrix's Electric Lady Studios, Solid State Logic, Outdoor Life Network, and Sirius Satellite Radio. Over the years, he has worked on albums for Whitney Houston, James Taylor, the Rolling Stones, Talking Heads, David Bowie, 3 Doors Down, and many others. He currently lives in New York City, where he teaches classes at the SAE Institute, and continues to work as a recording engineer for the music, film, and post-production industries.
Table of Contents
Part One: BARGAINING AND NEGOTIATIONS. 1. A Tiger in the Planning Section. 2. ACLU v. Tyler County. 3. Budget Cuts. 4. Commercial Free Speech? 5. Intransigence and Inertia. 6. Middle Management Ignored. 7. Who Staffs the Hospital? Part Two: ETHICAL AND PERSONAL DILEMMAS. 8. A Zealous City Employee. 9. AIDS Patients. 10. Ann'''s Dilemma. 11. A Case of Bureaucratic Morality? 12. Anna Lieberman, Deceased. 13. One Perspective on Hillsdale Tower. 14. The Outsider. 15. Thompson'''s Time Management. Part Three: ORGANIZATIONAL AND LEADERSHIP ISSUES. 16. Agency Capture? 17. Deliah'''s In-Basket. 18. Dilemma in Juvenile Court. 19. Effective Leadership? 20. Going to the Dogs! 21. Hail to the New Chief. 22. Shifting the Costs of Governance. Part Four: ORGANIZATIONAL CHANGE AND CULTURE. 23. A License for Quality: TQM at the BMV. 24. Doing Hard Time: Reforming the Prison System. 25. Environmental Quality. 26. Mixed Effects of a Demonstration Project. Part Five: PERSONNEL AND HUMAN RESOURCE ISSUES. 27. A Supervisor for Unit II. 28. Affirmative Action in Hamilton County. 29. HIV and Employee Rights. 30. Performance Evaluation and Organizational Rigidity. 31. The Police Captain Dilemma. 32. Reasonable Accommodations. 33. A Subordinate'''s Homophobia. Part Six: POLICIES AND PROCEDURES. 34. A Matter of Evaluation. 35. Annual Daffodil Festival. 36. Metropolitan Emergency Medical Services. 37. Of Bounded Cooperation. 38. The Challenger Shuttle Disaster. 39. The Gesture That Went Awry. Part Seven: SUPERVISORY PROBLEMS. 40. An Office Romance. 41. Carl the Ripper. 42. Conflicts on the Human Services Coordination Team. 43. The Making of a Corrections Officer. 44. Distributing County Property Without Consent. 45. Easing Toward Change in Urbania'''s Finance Department. 46. "Keep a Two-by-Four Behind Your Desk." 47. "Stop Having Birthdays!" 48. One Supervisor'''s Analysis.