Change Management in Information Services / Edition 2

by Lyndon Pugh

Overview

Information services are currently going through what is probably the most significant period of change in their history. At the same time, thinking about organisational change in general management has continued to develop, and many of the emerging ideas, strategies and processes are increasingly relevant to information services. Since the first edition of this highly regarded book was published in 2000 the pace of change has accelerated because of the influence of digitisation and technological developments in general, the emergence of what might be called a business culture, changes in skills and knowledge requirements, and changes in user and personnel attitudes. Despite these rapid developments the current literature tends to reflect a preoccupation with technological developments at the expense of consideration for the broader managerial base. This second edition fills the gap in the literature and is fully updated with the inclusion of a number of new chapters and new case studies.

Product Details

ISBN-13:	9781138259263
Publisher:	Taylor & Francis
Publication date:	10/19/2016
Edition description:	Revised
Pages:	242
Product dimensions:	6.12(w) x 9.19(h) x (d)

About the Author

Lyndon Pugh has over 40 years' experience as a manager of information services and is a teacher on the subject. He has extensive, first-hand experience of the change process, the subject of his research. He teaches management in the Department of Information Studies at the University of Wales Aberystwyth and is former managing editor of Ariadne and current Managing Editor of Multimedia Information and Technology.

Table of Contents

Preface 1. The Nature of Change Characteristics of Change 2. Change Theories Organisations as Machines — Change and the Individual — Interaction of Groups and Change — Interrelationships of Change — Knowledge-Based Theories — The Implications for Libraries 3. Strategies Educative Strategies — Power-coercive Strategies — The Contingency Approach — Again 4. Models and Processes Some Options — The Model — The Influences 5. Structures Ramifications of Structures — Characteristics of Organic Structures — Developing Organic Structures — The Information Network 6. Teams The Impact of Teams — Teams and Managers — Teams, Learning and Change — Team Structures, Leadership and Communication 7. Changing Behaviours Old-Fashioned Management — The Emergence of New Ideas — The Nature of Modem Information Services —New Management Behaviour — The Emergence of a New Middle Management — The Role of the Information Professional — User Behaviour 8. Training, Development and Change Training versus Development — Training Theories and Change Management — Contribution of Training and Development to Change Management — Reviewing the Learning Process 9. Motivation Incentive Theories — A. H. Maslow and Others — Hygiene and Motivators — Expectancy Theory — Personal Construct Theory — Motivation and Change Management — Motivation and the Process 10. Conflict and Resistance Causes of Conflict — Cures for Conflict — Some Practical Steps — What Happens When All Else Fails? 11. Epilogue, Bibliography and References, Appendix: The Checklist, Index.

Editorial Reviews

Acclaim for the first edition:- ’This book provides a thorough and thoughtful introduction to this subject ... He [author] does not offer a quick fix but a measured and realist approach to the whole issue of managing change during turbulent times ... I enjoyed reading this book although its tone is serious there are many witty comments hidden in the text. I would certainly recommend this book to anyone who wants to seriously learn about the management of change. It offers the best overview of current thinking on the management of change that I have come across.’ Program. ’[the book includes] a series of astute and thought-provoking case studies...a useful primer for students and practitioners in search of a refreshing antidote to the overly simplistic and optimistic prescriptions that pervade many management texts.’ Library Association Record ’This is a realistic and perceptive guide for senior managers of library, information and IT services. It cuts through to the underlying obstacles to implementing change and offers intelligent and feasible solutions.’ European Foundation for Management Development ’...presents real solutions to real problems for services spanning the academic, public and commercial sectors.’ Long Range Planning 'This book has a wealth of experience to offer senior managers facing the challenges of managing diverse teams at times of change generated by technology abnd increased expectations from users.' Legal Information Management, Vol7, 2007 'Pugh draws on long experience as a lecturer (University of Wales Aberystwyth) to open up and remind us of current thinking on change - times of risk, cross-boundary working, new skills and thechnology and structures, collaborative learning approaches to organizational design, projects and teams, and changing mind-sets and territorialities. All grist to the mill for any newcomer to the field, like a student, and an effective résumé of thinking for the busy trainer.' Informati

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