Change Paradigms in the Setting of Knowledge Management Systems

Change Paradigms in the Setting of Knowledge Management Systems

by Hauke Heier

Paperback(Softcover reprint of the original 1st ed. 2004)

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Product Details

ISBN-13: 9783824407699
Publisher: Deutscher Universit�tsverlag
Publication date: 05/27/2004
Series: Leiden University Management Research Series
Edition description: Softcover reprint of the original 1st ed. 2004
Pages: 184
Product dimensions: 5.83(w) x 8.27(h) x 0.02(d)

About the Author

Dr. Hauke Heier works as a research associate at European Business School (Oestrich-Winkel), and acts as a visiting assistant professor of business administration and information management at Leiden University School of Management and Munich Business School.

Table of Contents

Content.- 1. Introduction.- 1.1 Research Problem and Relevance.- 1.2 Key Concepts and Significant Prior Research.- 1.2.1 Definitions and Basic Concepts in Knowledge Management.- 1.2.2 Refining the Research Question.- 1.3 Research Objectives and Expected Contributions.- 1.4 General Research Approach.- 1.4.1 Research Design.- 1.4.2 Site Selection.- 1.4.3 Unit of Analysis.- 1.4.4 Data Collection, Analysis, and Exposition.- 2. Conceptual Foundations.- 2.1 Change Paradigms Guiding KMS Implementations.- 2.2 Linear, Staged Change.- 2.2.1 Lewin-Schein’s Conceptualization of Change.- 2.2.2 Unfreezing.- 2.2.3 Cognitive Restructuring.- 2.2.4 Refreezing.- 2.3 Circular, Continuous Change.- 2.3.1 Sathe’s Conceptualization of Change.- 2.3.2 Behavior.- 2.3.3 Justifications of Behavior.- 2.3.4 Cultural Communications.- 2.3.5 Hiring, Socializing, and Replacing Employees.- 3. Case Study: Siemens ShareNet.- 3.1 Project Prologue.- 3.2 Definition and Prototyping.- 3.3 Setup and Piloting.- 3.4 Global Rollout.- 3.5 Operation, Expansion, and Further Development.- 3.6 Shifting to a Multi-Community Concept.- 4. Case Discussion: Change Paradigms Revisited.- 4.1 A Linear, Staged Perspective to Explain Success and Failure.- 4.1.1 Revealing Critical Success Factors for Unfreezing.- 4.1.2 Revealing Critical Success Factors for Cognitive Restructuring.- 4.1.3 Revealing Critical Success Factors for Refreezing.- 4.1.4 Findings Related to a Sequential Implementation Perspective.- 4.2 A Circular, Continuous Perspective to Explain Success and Failure.- 4.2.1 Unveiling Critical Success Factors for Behavior Change.- 4.2.2 Unveiling Critical Success Factors for Behavior Justifications.- 4.2.3 Unveiling Critical Success Factors for Cultural Communications.- 4.2.4 Unveiling Critical Success Factors for Socialization and Removal.- 4.2.5 Findings Related to a Cyclical Implementation Perspective.- 5. Conclusions and Implications for Further Research.- 5.1 Motivators Fitting Knowledge Management Systems.- 5.2 Knowledge Management Systems as Change Drivers.- 5.3 Toward a Culture Change-Based Implementation Framework.- 5.3.1 Combining Conceptualizations of Change.- 5.3.2 Initiation.- 5.3.3 Continuation.- 5.3.4 Termination.- Interview Guidelines.- Interview Synopses.- Interview with Horst D. Angerer.- Interview with Felix Baumann.- Interview with Joachim Döring.- Interview with Stefan Jenzowsky.- Interview with Dietmar Krauss.- Interview with Alfons Kuhn.- Interview with Andreas Manuth.- Interview with Rolf Meinert.- Interview with Dr. Johannes Müller.- Interview with Barbara Stahl.- Interview with Ursula Streit.- Interview with Donald Tsusaki.- Interview with Gerhard Vogt.- Interview with Marc Widuch.- References.

Preface

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