Pub. Date:
Palgrave Macmillan UK
China's Emerging Outsourcing Capabilities: The Services Challenge

China's Emerging Outsourcing Capabilities: The Services Challenge


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Product Details

ISBN-13: 9780230238442
Publisher: Palgrave Macmillan UK
Publication date: 02/18/2010
Series: Technology, Work and Globalization
Edition description: 2010
Pages: 279
Product dimensions: 6.20(w) x 9.30(h) x 1.00(d)

About the Author

MARY C. LACITY is a Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, USA. Her current research focuses on global outsourcing of business and IT services. She has published 11 books, most recently Information Systems Outsourcing: Theory and Practice (Palgrave, 2009; coauthor: Leslie P. Willcocks) and Offshore Outsourcing of IT Work, (Palgrave, 2008; coauthor Joe Rottman). More than 50 of her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She is Senior Editor of the Journal of Information Technology, Co-editor of the Palgrave Series: Work, Technology, and Globalization and on the Editorial Boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Strategic Outsourcing: An International Journal, and Journal of the Association for Information Systems (JAIS).

LESLIE P. WILLCOCKS is Professor of Technology Work and Globalization at the London School of Economics, UKand Political Science, head of the Information Systems and Innovation Group and director of The Outsourcing Unit there. He is known for his work on global sourcing, information management, IT evaluation, e-business, organizational transformation as well as for his practitioner contributions to many corporations and government agencies. He holds visiting chairs at Erasmus, Melbourne and Sydney universities and is an Associate Fellow at Templeton, University of Oxford. He has been Editor-in-Chief of the Journal of Information Technology for the last 20 years, and is joint series editor, with Mary C. Lacity, of the Palgrave book series Technology Work and Globalization. He has co-authored 31 books, including most recently Major Currents in Information Systems (Sage, London 2008, with Allen Lee), and Global Sourcing of Business and IT Services (Palgrave, London, 2006, with Mary C. Lacity) He has published over 180 refereed papers in journals such as Harvard Business Review, Sloan Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of The ACM, and Journal of Strategic Information Systems.

YINGQIN ZHENG is a research associate at the London School of Economics, UK. She obtained her MPhil and PhD from Cambridge University. She was a Gates Cambridge scholar. Her research interests include the implications of information and communication technology in social development, information society and information culture, and distributed innovation. She has conducted research in various countries including South Africa, China, Switzerland and the UK. Yingqin has published a number of academic papers in international journals, and conferences. Her work was awarded Best Paper Finalist at the International Conference of Information Systems 2007, and Highly Commended Award at the Literati Network Awards for Excellence 2009.

Table of Contents

List of Tables and Figures vii

List of Appendices ix

Series Preface x

Acknowledgements xiv

Notes on Contributors xv

Introduction Mary C. Lacity Leslie P. Willcocks Yingqin Zheng 1

Part I Perspectives on China's Emerging Outsourcing Capabilities

1 China's Emerging Software Services Outsourcing Industry Yingqin Zheng Leslie Willcocks Bo Yang 17

2 The Maturing Chinese Offshore IT Services Industry: It Takes Ten Years to Sharpen a Sword Erran Carmel Guodong Gao Ning Zhang 37

3 China, Services Outsourcing and the World: Joint research by Accenture and the China Council of International Investment Promotion (CCIIP) edited John Hindle 57

4 Outsourcing in China: Lessons Learned Wendell O. Jones 89

Part II Research Studies on China's Emerging Outsourcing Capabilities

5 Mediated Offshore Software Services Models in China: A Two-stage Study of Operational Capabilities Development Sirkka L. Jarvenpaa Ji-Ye Mao 109

6 Testing Alternative Perspectives of Governance in China: A Focus on Social Ties, Relational Governance and Contracts Laura Poppo Kevin Zheng Zhou 139

7 Knowledge Sharing in Professional Services Firms in China Robert M. Davison Maris G. Martinsons Carol X. J. Ou 165

8 The Role of Trust and Control in IS Offshoring from Vendors' Perspectives Ji-Ye Mao Jae-Nam Lee Chun-Ping Deng 184

9 Drivers and Obstacles of Outsourcing Practices in China Kwok Hung Lau Jianmei Zhang 216

10 Barriers and Enablers when Transferring R&D Practices from the West to China Joachim A. Timlon Niklas Åkerman 236

Index 264

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