Client Satisfaction Pays: Quality Service for Practice Success / Edition 1

Client Satisfaction Pays: Quality Service for Practice Success / Edition 1

ISBN-10:
0941451712
ISBN-13:
9780941451710
Pub. Date:
07/01/1998
Publisher:
American Animal Hospital Association Press

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Overview

Client Satisfaction Pays: Quality Service for Practice Success / Edition 1

Client satisfaction is whatever your clients say it is. Client Satisfaction Pays puts you in your clients' shoes and teaches you how to find out what they really want—improving communication and building client loyalty. You'll learn why client satisfaction is important, how to put the client first, specific ways to achieve client-friendly appointments, and how to get the whole team on board. A lot has changed in the business world over the past fews years, making client satisfaction more of a focus than ever. Today more and more veterinarians are empowering their teams so doctors can focus on being doctors. There have also been new studies in the health care and specifically the veterinary industry that affect client satisfaction principles, and technology has permeated every aspect of our lives. This second edition speaks to those issues and more.

Product Details

ISBN-13: 9780941451710
Publisher: American Animal Hospital Association Press
Publication date: 07/01/1998
Pages: 222

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