Co-Production and Co-Creation: Engaging Citizens in Public Services

Co-Production and Co-Creation: Engaging Citizens in Public Services


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Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society.

"Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Product Details

ISBN-13: 9781138700116
Publisher: Taylor & Francis
Publication date: 04/04/2018
Series: Routledge Critical Studies in Public Management Series
Pages: 322
Product dimensions: 6.00(w) x 9.00(h) x (d)

About the Author

Taco Brandsen is Professor of Comparative Public Administration at Radboud University, The Netherlands; secretary-general of the European Association for Public Administration Accreditation (EAPAA); co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'; and editor-in-chief of the journal Voluntas.

Trui Steen is Professor of Public Governance and Coproduction of Public Services at KU Leuven Public Governance Institute, Belgium. She is co-chair of the IIAS Study Group on 'Co-production of Public Services'.

Bram Verschuere is Associate Professor in Public Management, Faculty of Economics and Business Administration, Ghent University, Belgium. He is co-chair of the EGPA Permanent Study Group on 'Civil Society, Citizens and Government'.

Table of Contents


Table of contents

List of tables and figures

List of Contributors


1. Co-creation and Co-production in Public Services: Urgent Issues in Practice and Research

Taco Brandsen, Trui Steen & Bram Verschuere

2. Definitions of Co-production and Co-creation

Taco Brandsen & Marlies Honingh

3. Co-production and the Co-creation of Value in Public Services: a Perspective from Service Management

Stephen P Osborne, Kirsty Strokosch & Zoe Radnor

4. Co-production at the Crossroads of Public Administration Regimes

Victor Pestoff

4.1. Case study - Co-production of Care Services: Co-opting Citizens in the Reform Agenda

José Nederhand & Ingmar van Meerkerk

5. Public Management and Co-production

John Alford & Louise Freijser

6. What Do Voluntary Sector Studies Offer Research on Co-Production?

Lehn M. Benjamin & Jeffrey L. Brudney


7. Unravelling the Co-producers: Who Are They and What Motivations Do They Have?

Carola Van Eijk & Mila Gasco

7.1. Case study - The Spanish project Pla Buits

Mila Gasco & Carola Van Eijck

8. The Roles of the Professional in Co-production and Co-creation Processes

Trui Steen & Sanna Tuurnas

8.1. Case study - the Case of Mediation: Crossing the Line between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators

Sanna Tuurnas

8.2. Case study - the Role of Staff with Lived Experience in the Co-production of Substance Use Disorder Treatment Services.

Sunggeun (Ethan) Park

9. Who is in the Lead? New Perspectives on Leading Service Co-production

Hans Schlappa & Yassaman Imani

9.1. Case study - Leading Co-production: The Case of Hertfordshire Fire and Rescue Service’s Community Volunteer Scheme

Yassaman Imani & Hans Schlappa

9.2. Case study - Enhancing Co-creation through Linking Leadership: The Danish ‘Zebra City’ Project

Anne Tortzen

10. The Increasing Role of Digital Technologies in Co-production

Veiko Lember & Ragnar Nurkse

10.1. Case study - How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society through the Digital Platform Mobilearn

Somya Joshi, Vasilis Koulolias, Francisco Garcia Moran & Elke Loeffler

10.2. Case study - ICT and Empowerment of Frail Elderly in Flemish Municipalities

Sylke Jaspers

10.3. Remote Health Monitoring with Wearable Sensors and Smartphones

András Gábor & Barbara Gausz

11. Legal Dilemmas of Co-production and Co-creation

Dawid Sześciło

11.1. Case study – The European Disability Card

Charlotte Van Dijck


12. Co-production in Healthcare

Caitlin McMullin & Catherine Needham

12.1. Case study – Co-Producing Recommendations to Reduce Diagnostic Error

Suyeon Jo & Tina Nabatchi

12.2. Case study – Co-Production of Secondary Health Services in Nigeria and Ghana

Mangai, M. S.; De Vries, M. S. & De Kruijf, J. A. M.

13. Parents as co-producers in primary education

Marlies Honingh, Elena Bondarouk & Taco Brandsen

13.1. Case study - Partners for Possibility: Co-Production of Education

Dirk Brand & Marleen Rolland

13.2. Case Study - Co-creating School Meals Services

Giuseppe Aquino & Maddalena Sorrentino

14. Co-Production and the Environment

Marco Ranzato & Luisa Moretto

14.1. Case study - Balade Verte et Bleue and Ilot d’eau: Co-Creation and Co-Production for the Environment

Marco Ranzato

14.2. Case study - Co-producing Flood Risk Governance in England, the Netherlands and Flanders

Hannelore Mees

15. Co-production in Community Development

Daphne Vanleene & Bram Verschuere

15.1. Case study - Co-production and Community Development in France

Caitlin McMullin

16. Providing Public Safety and Public Order through Co-production

Elke Loeffler & Tony Bovaird

16.1. Case study - The Blue & You Police-Community Forum: Co-Production of a Community Conversation

Brian N. Williams, Dan Silk, Hadley Nobles & JaiNiecya Harper

16.2. Case Study - Dutch and Belgian Citizens’ Motivations to Engage in Neighbourhood Watch Schemes

Carola van Eijk, Trui Steen & Bram Verschuere


17. Empowerment

Suyeon Jo & Tina Nabatchi

17.1. Case study – Co-creation and Empowerment: the Case of DR Congo in Agricultural and Rural Sector

Peter Ngala Ntumba

18. Democratic Co-production: Concepts and Determinants

Bram Verschuere, Daphne Vanleene, Trui Steen & Taco Brandsen

18.1. Case study – Co-production of New Immigrant Services in Hong Kong: Facilitating the Integration of New Immigrants into Community

Xuan Tu

18.2. Case Study - The Rabot Neighbourhood: Co-production in Community Development.

Daphne Vanleene & Bram Verschuere

19. The Effects of Co-production on Trust

Joost Fledderus

19.1. Case study – Building Trust in Work Corporations

Joost Fledderus

20. Assessing the Effect of Co-production on Outcomes, Service Quality and Efficiency

Elke Loeffler & Tony Bovaird

20.1. Case study - Amadiba Adventures: Co-creating Community-based Tourism

Mchunu Ntuthuko & Theron Francois

21. The Dark Side of Co-Creation and Co-production: Seven Evils

Taco Brandsen, Trui Steen and Bram Verschuere

21.1. Case Study - Experts-by-experience in Finnish social welfare

Taina Meriluoto


22. How to Encourage Co-creation and Co-production: Some Recommendations

Taco Brandsen, Trui Steen & Bram Verschuere

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