Communicate Excellence: A Guide To Authentic, Positive, Consistent Front Desk Communication

Communicate Excellence: A Guide To Authentic, Positive, Consistent Front Desk Communication

by Amy Demas MBA, DTM, DFSS


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From making a great first impression to proper communication for scheduling and handling difficult patients, [Amy Demas] shows how to dramatically improve conversion rates, build your practice, and create raving fans in the process. … Implementing her time-tested methods will help build teamwork and reap big profits for your practice!
—John K. McGill, CPA, MBA, JD, President of John K. McGill & Company, McGill & Hill Group

… This book is an opportunity for us to gain some insights from [Amy’s] vast experience … as a consultant who has seen the good, the bad, and the ugly in numerous orthodontic practices.
Sharing her experiences with us in the form of a book is a true blessing.
—Dr. Dave Paquette, Paquette Orthodontics

… [Amy] has always been forward thinking and persistent in ensuring processes are the best they can be. I am excited to see Amy sharing her knowledge through this book. She truly practices what she teaches, and everyone can benefit from her understanding of customer service and communication.
—Amy Schmidt, President of Ortho2

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Product Details

ISBN-13: 9781642251265
Publisher: Advantage Media Group
Publication date: 01/28/2020
Pages: 152
Product dimensions: 6.00(w) x 9.00(h) x (d)

About the Author

Amy Demas brings a unique combination of practice management experience, career business success, leadership, and creative thinking to the challenges of maximizing effective communication for front office teams. She holds a BS in Mechanical Engineering and an MBA. She has earned multiple Toastmasters awards for her speaker evaluation skills. Amy draws upon her propensity for process design when creating her programs—earning her over fifty-six US patents while working for Bank of America.

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