Communicate with Confidence: How to Say it Right the First Time and Every Time

Communicate with Confidence: How to Say it Right the First Time and Every Time

by Dianna Booher

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Overview

Communicate with Confidence: How to Say it Right the First Time and Every Time by Dianna Booher

Need to sell a new marketing idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence!®.

1,254 Tips to improve your communication and interpersonal skills!

You will learn how to:

Establish credibility and show concern
Transition from criticizing to coaching
Listen to negotiate so that everybody feels like a winner
Give clear instructions
Give and receive usable feedback
Ask appropriate questions and answer questions appropriately to gain cooperation
Present ideas persuasively and communicate across gender and cultural lines

Product Details

BN ID: 2940149002443
Publisher: Booher Research Institute
Publication date: 11/03/2011
Sold by: Barnes & Noble
Format: NOOK Book
File size: 1 MB

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